Book an appointment

If you have any issues or queries concerning filling out this form, please contact us at studentwelfare@aston.ac.uk.

We allocate appointments based on our assessment of what you have stated in your pre-sessional information form and your availability. Please let us know if you are specifically seeking a CBT approach.

If, from the information you provide in your pre-assessment form, we feel that it may be more beneficial for you to meet informally with a Mental Health & Welfare Adviser in the first instance, we will contact you to seek your approval.

Our waiting times for an initial appointment are typically one to two weeks from the receipt of your pre-sessional information form.

Yes: there is a lot that you can do whilst waiting. In the first instance and if possible, try to explain how you feel to someone who you can trust, perhaps a friend or family member.

You may want to make an appointment with your GP, to discuss whether you are experiencing depression, anxiety or another mental health condition.

You could also consider accessing self-help resources: https://www.nhs.uk/mental-health/self-help/

If the situation that brings you to request counselling or support with the Mental Health & Welfare service is impacting on your studies, it is advisable to tell your Personal Tutor, Programme Director, or College Office as quickly as possible and seek their advice.

We aim to make our service easy to access, and to keep waiting times to a minimum. To enable us to do this, we ask that if you need to cancel an appointment, you give us at least 24 hours’ notice. This will usually allow us to offer your appointment to somebody else.

If an appointment is cancelled with less than 24 hours’ notice, there may be some delay before another appointment is offered to you.

Regular failures to attend, or persistent cancellations will be taken to indicate that you no longer wish to use the service, and you may not be offered another appointment. 

You will be offered an Initial Assessment in the first instance. During this session, the counsellor/psychotherapy practitioner will help you explore your situation in detail, provide some initial counselling / therapeutic support, and discuss a range of potential follow-up options for you to consider. These may include self-help online therapy programmes and resources, assisted online therapy, attending one of our short courses on a particular topic, or a short, time-limited course of counselling or psychotherapy.

At the end of the session, the counsellor/psychotherapy practitioner will ensure that you have contact details for the service to communicate regarding follow-up sessions and support.

If, after the first session, you feel that you would like further support, please get back in touch with the service to discuss potential options further and to agree a way forward. Before doing this, it may be useful to try engaging with the ideas discussed in your initial session and with any self-help material suggested.   

Our counsellors/psychotherapy practitioners offer short-term brief therapy, usually up to six sessions per academic year. If longer-term therapy or specialist help is needed, referrals can be made through your GP to NHS agencies within the community. If you are registered with a Birmingham GP and under 25 years old, you can self-refer to ‘Forward Thinking Birmingham’. ‘Forward Thinking Birmingham’ is the mental health support service for young people living in Birmingham. It provides support, care and treatment tailored to individual client’s needs.

If you have an ongoing mental health condition, as diagnosed by a GP, clinical psychologist or psychiatrist, which is having a significant impact on your student life, you may want to consider applying for Disabled Students’ Allowances’. This can fund ongoing support such as specialist mentoring. You may also wish to be supported by our Mental Health & Welfare service.

Our counsellors/psychotherapy practitioners can discuss these options with you if this seems the best way forward. We can provide a letter for your GP or NHS agency summarising the support that you have received to date.

Confidentiality is of paramount importance to the Counselling & Wellbeing team. In normal circumstances, your counsellor/psychotherapy practitioner will not divulge anything about the counselling to another person, unless you wish this and give your consent. Occasionally, the counsellor/psychotherapy practitioner may suggest that it could be helpful for you to consult your doctor or talk to your personal tutor or programme director. 

There may be exceptional circumstances in which the counsellor/psychotherapy practitioner believes that it is necessary to break confidentiality and talk to a third party. This may occur, for example, if the counsellor/psychotherapy practitioner considers that you may cause harm to yourself or others, or have harm caused to you. In such cases, wherever possible, the counsellor/psychotherapy practitioner will discuss this with you.

The University is transparent as to how it uses personal data.  We do this through our privacy notices. A privacy notice is a statement or document which sets out the way in which the University will gather, use, disclose and manage personal data. For more information, please visit privacy notice.

In accordance with professional practice, individual counsellors make brief notes on what happens during counselling sessions, and the Counselling & Wellbeing service keep anonymous statistical information on all clients. These records are kept strictly confidential. You do however have the right to request to see your own records.