Customer Service Excellence

Library Services currently holds the Customer Service Excellence standard for our customer focused services. Customer Service Excellence (CSE) is a government national standard, awarded by the Cabinet Office. It ensures organisations put the customer at the core of everything they do to help drive continuous improvement, develop staff skills, and independently validates achievement. To achieve this accreditation, we were assessed against 57 elements in the areas of:

  • Customer Insight
  • Culture of the Organisation
  • Information and Access
  • Delivery and Timeliness
  • Quality of Service
     
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