Urgent referrals

Access our Student Welfare Support Request Form

If the student has been referred through normal referral channels and the Mental Health and Wellbeing Specialist on duty reviews the information and considers the situation to be urgent, attempts will be made to contact the student for triage risk screening assessment within one working day. If contact proves impossible, other actions will be taken to attempt to ensure the safety of the student.

Following contact via MS Teams, email or telephone, the duty worker will:

  1. Request appropriate information to clarify the need for immediate support.
  2. Offer advice and guidance to address the immediate needs of the student (and/or staff member).
  3. If there is an immediate risk to life, the Mental Health and Wellbeing duty worker will offer to attend and meet with the student to offer support to ensure immediate safety signposting to appropriate support.

Outside the normal working hours of the Mental Health and Wellbeing team, Campus Safety should be contacted to ensure the safety and wellbeing of any individual of concern.

  • Campus Safety emergency: 0121 359 2922
  • Campus Safety non-emergency: 0121 204 4803
Routine referrals

Access our Student Welfare Support Request Form

Electronic referrals are completed by the referrer who may be the student themselves, a member of staff or a friend or relative.

A screening assessment tool is sent to the student – this allows the Mental Health and Wellbeing team to make informed decisions regarding appropriate support.

On return of the screening assessment tool, this will be forwarded to the Mental Health and Wellbeing Duty inbox for review and then discussion in the clinical meeting.

Requests for Welfare and Wellbeing Checks

There are times when the service is approached by staff or family to check the welfare and wellbeing status of a student. Contact may come via email, phone or through a reporting form. Additionally, there may be times between appointments that a practitioner within the Mental Health and Wellbeing team becomes concerned for the safety or wellbeing of a student. This leads to the need to contact the student.

Several options are available to the team:

  1. Contact via telephone call or MS Teams.
  2. Contact using email (if deemed low risk).
  3. If appropriate, liaison with the other services involved (Counselling, Disability and Academic Support, Visa Compliance, Student Advice, etc.)
  4. If living on campus, the service may contact Residence Advisors to conduct a welfare check.
  5. Contacting a named and trusted person identified on the student’s record.
  6. Check the student’s last use of MAP.
  7. Contact Campus Safety to enquire as to last use of the Student ID card.
  8. Contact the police and ask for a Safe and Well check if living off campus (only if considered an imminent and confirmed risk to life).

NOTE: It is unlikely that Mental Health and Wellbeing will refer to the police for a Safe and Well check; if the referrer feels this is warranted they should contact the police or encourage the student to attend their GP or local A&E department.

Staffing and Engagement

Mental Health Specialists

Qualified mental health specialists holding a first-level registration in health or social care, i.e. as mental health nurses, social workers or occupational therapists. Each will have significant amounts of experience working in clinical settings within mental health. Specialists take on the role of duty worker on a rotational basis ensuring that a senior member of the team is available to offer advice and support in times of crisis. To ensure that the duty worker is always available on these days, no routine student contacts are booked on these days.

Key aspects of the Specialist role:

  • Operate as Duty Worker
  • To be first point of contact for staff when contacting the mental health and wellbeing team
  • To support students with complex issues or longer term, diagnosed mental health difficulties
  • To work with students presenting with higher risks and vulnerability
  • Increased collaboration with other departments
  • Providing practical support, information, education and resources
Mental Health Advisors

Advisors have a variety of experiences but are particularly experienced in the field of mental health promotion and support as well as psychoeducation and mental health resilience skills training.

Key aspects of the Advisor/Practitioner role

  • To support students with less complex issues
  • To work with students presenting with low risk
  • Focus on delivery of practical support and developing individual resilience
  • Development of information and resources

 Methods of Engagement

Emergency Appointments

These take place when a student is identified as being in immediate and urgent need and at high risk of harm to self or others (usually requiring referral to local statutory services).

Planned Appointments

These can be in-person or online.

Group Workshops

These are person-centered, in-person and online workshops focused on specific concerns and challenges. In many cases, these workshops will be the first intervention offered to most students presenting to the Mental Health and Wellbeing service after initial screening.