Mental Health & Wellbeing
Here to help
If the student has been referred through normal referral channels and the Mental Health and Wellbeing Specialist on duty reviews the information and considers the situation to be urgent, attempts will be made to contact the student for triage risk screening assessment within one working day. If contact proves impossible, other actions will be taken to attempt to ensure the safety of the student.
Following contact via MS Teams, email or telephone, the duty worker will:
Outside the normal working hours of the Mental Health and Wellbeing team, Campus Safety should be contacted to ensure the safety and wellbeing of any individual of concern.
Electronic referrals are completed by the referrer who may be the student themselves, a member of staff or a friend or relative.
A screening assessment tool is sent to the student – this allows the Mental Health and Wellbeing team to make informed decisions regarding appropriate support.
On return of the screening assessment tool, this will be forwarded to the Mental Health and Wellbeing Duty inbox for review and then discussion in the clinical meeting.
There are times when the service is approached by staff or family to check the welfare and wellbeing status of a student. Contact may come via email, phone or through a reporting form. Additionally, there may be times between appointments that a practitioner within the Mental Health and Wellbeing team becomes concerned for the safety or wellbeing of a student. This leads to the need to contact the student.
Several options are available to the team:
NOTE: It is unlikely that Mental Health and Wellbeing will refer to the police for a Safe and Well check; if the referrer feels this is warranted they should contact the police or encourage the student to attend their GP or local A&E department.
Qualified mental health specialists holding a first-level registration in health or social care, i.e. as mental health nurses, social workers or occupational therapists. Each will have significant amounts of experience working in clinical settings within mental health. Specialists take on the role of duty worker on a rotational basis ensuring that a senior member of the team is available to offer advice and support in times of crisis. To ensure that the duty worker is always available on these days, no routine student contacts are booked on these days.
Key aspects of the Specialist role:
Advisors have a variety of experiences but are particularly experienced in the field of mental health promotion and support as well as psychoeducation and mental health resilience skills training.
Key aspects of the Advisor/Practitioner role
These take place when a student is identified as being in immediate and urgent need and at high risk of harm to self or others (usually requiring referral to local statutory services).
These can be in-person or online.
These are person-centered, in-person and online workshops focused on specific concerns and challenges. In many cases, these workshops will be the first intervention offered to most students presenting to the Mental Health and Wellbeing service after initial screening.