I can’t create a new account, what should I do?
If you are unable to create a new account, please ensure that you are using a supported web browser (listed below) and that you are completing all of the required fields on the new account page.
You are unable to create an account twice with the same email address. If you need to apply for a second Degree Programme at Aston, you can use your existing account details to log in. If you have forgotten your original password, please follow the instructions below to receive a reminder of your password.
If (after verifying that you are using a supported web browser and that you do not already have an account in the system) you are still unable to create an account please contact our technical support staff at email@example.com
How do I get a reminder of or reset my password?
To have your password reset, please visit this webpage. You will be asked to provide the email address, surname and date of birth that you entered when you originally created your account. If these are accepted by the system, your password will be reset to a random value and emailed to you.
If you are unable to retrieve your password this way, please contact our technical support staff at firstname.lastname@example.org
The application form doesn’t look right or doesn’t work properly on my computer, what can I do?
The Aston application form has been tested to work with the following web browsers:
• Internet Explorer 8
• Mozilla Firefox
• Google Chrome
If you are using one of these web browsers and are still experiencing issues, please contact our technical support staff at email@example.com
I’ve made some mistakes on my application form or supporting documentation, what do I do?
If you haven’t submitted your application form, you can change any of the documents you have uploaded and any of the information you have entered simply by logging into your application and making the necessary changes .
If you have submitted your application form, please contact the Foundation Degrees Office (firstname.lastname@example.org
) with details of any changes you wish to make, along with any supporting documentation if applicable
How do I log back into an uncompleted application form once I have chosen to ‘Save and Return Later’?
You can access any existing application form via this link.
You can log in using the email address and password you used to create your account.