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Frequently Asked Questions

 1. GENERAL INFORMATION

●  How do I order a prospectus?
●  How do I obtain a copy of a Council Tax Exemption Certificate?
●  What are the term dates?
●  How do I obtain a letter to open a bank account including my address?
●  How do I obtain a certified copy of my degree certificate?
●  How do I obtain a letter which verifies that I am enrolled 
●  How do I obtain a letter which verifies my attendance on my programme?
●  How do I obtain a letter which verifies my Aston qualification? 
●  How do I obtain a copy of my academic transcript?

How do I order a prospectus?
You can order a copy of the most recent Undergraduate and / or Postgraduate prospectuses here:
Order a Prospectus

How do I obtain a copy of a Council Tax Exemption Certificate?
Click here for details

What are the term dates?
You can find all the term-dates here for this and future years.

How do I obtain a letter to open a bank account including my address?
You can make a request for a letter to take to your Bank by ordering one from My Aston Portal.

How do I obtain a certified copy of my degree certificate? Is there a charge for this service?
Registry will officially certify good clear copies taken from your original degree certificate.  There is an administration charge for this of £5 for the first copy and £1 for every further copy. Please come along to The Hub on the Ground Floor, Main Building, for this service.

How do I obtain a letter which verifies that I am enrolled on my programme?
You can request this confirmation of enrolment letter via My Aston Portal.

How do I obtain a letter which verifies my attendance on my programme?
Please contact the programme secretary in your own School of Study for an attendance letter.

How do I obtain a letter which verifies my Aston qualification?
Registry can  provide you with a letter which confirms your degree at Aston - including the date of the award and the date it was conferred at a Degree Congregation.  To request a letter please use the Degree Verification Request Form here.

How do I obtain a copy of my academic transcript?
For most programmes, Schools provide a copy of your official Academic Transcript when you graduate.  For any subsequent copies, a charge may be made.  Please contact the relevant programme secretary/examinations officer in your School of Study for details.

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2. ENROLMENT & YOUR STUDENT RECORD AT ASTON

●  Where can I find out more about enrolling as a new Aston student?
●  How do I re-enrol for my programme of study? 
●  How do I change my address or personal details?

Where can I find out more about enrolling with the University as a new student? 
For prospective students, new details will be updated over the Summer and future intakes. 
www.aston.ac.uk/prospective-students/courses/                                
Students are able to complete pre-enrolment for their chosen programme of study online.  Once you have accepted an Unconditional Offer from Aston you will be emailed details about how to pre-enrol online using the University Student Portal (MAP).

How do I re-enrol for my programme of study?
Students are required to re-enrol online via the Aston Student Portal (MAP).  When you are due to re-enrol please go to "My Aston Portal" where you will be taken through the process step-by-step. Link to MAP

How do I change my address or personal details?
You can update your address details at any time, via the Aston Student Portal (MAP) once you are a currently enrolled student.  Please note if your name changes during your study, you will have to provide evidence of this to The Hub in the Main Building, Ground Floor.

Please bring along a copy of your passport or other identity document (i.e. legal name change document).
You can send us a 'certified copy' of your passport.  This must be stamped and signed as being a certified copy of the original by an official, such as a doctor, lawyer, teacher, lecturer, civil servant, police officer or by a state authority. The person certifying the copy must provide their name, address and telephone number.

Link to MAP

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 3. CHANGES TO YOUR CIRCUMSTANCES DURING YOUR STUDY

●  What do I do if I wish to withdraw from my programme of study?
●  How do I change my mode of study, e.g. Sandwich to Full-time etc.?
●  What do I do if I wish to transfer to a new programme of study?
●  What do I do if I want to request a Leave of Absence from my studies?

What do I do if I want to withdraw from my programme of study?
You can request to Withdraw from your programme using the task via your own My Aston Portal page.

How do I change my mode of study, i.e. Sandwich to Full-time etc.
If you are unable to secure a Placement or for whatever reason you decide to transfer to the Full-time mode of study (or vice-versa) you should contact your School Programme Administrator, so that your record can be updated. The School and the Placements office will then inform Registry automatically.

What do I do if I wish to transfer to a new programme of study?
Write to the programme director or programme secretary in your School of Study or request the change during the enrolment/re-enrolment online task.

What do I do if I want to request a Leave of Absence from my studies?
You can request a period of Leave from your programme using the task via your own My Aston Portal page
. Leave would normally be for one whole academic year in the first instance.

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 4. TUITION FEES/STUDENT LOANS/ ASTON BURSARIES, AWARDS AND ALLOWANCES

●  How can I find out more about Aston Bursaries?
●  Who is eligible for an Aston Bursary?
●  How do I apply for an Aston Bursary?
●  Who can I contact about my Aston Bursary?
●  I haven’t received my student loan, what do I do next?
●  How / where do I pay my tuition fees?
●  How do I find out what my tuition fees will be for the new academic year?

How can I find out more about Aston Bursaries?
Continuing students who commenced Higher Education study prior to 2012/3 may be entitled to an Aston Bursary. General information Aston Bursaries for Undergraduate students can be found by clicking here.

Who is eligible for an Aston Bursary?
Undergraduate students who pay variable tuition fees and have been awarded a maintenance grant, are entitled to a Bursary. Further information can be found by clicking here.

How do I apply for an Aston Bursary?
There is no separate application process but you must have made an application for Student Support. 

If you have been informed that you are eligible for a Bursary, but have not received a bursary letter from Aston, please check that you AND other sponsors (such as parents/ guardians) who have provided financial information on any Student Support application form have all given Consent to Share, as this maybe the reason why payments have been delayed.  To check if Consent to Share has been given, please contact the helpline: 0300 1000612.

Aston Bursary - payment details
Please ensure that the Student Loans Company also have your current Bank Account details as bursaries are paid directly into your bank account, in two instalments during the Spring and Summer terms.

Who can I contact about my Aston Bursary?
If you have a query about your Aston Bursary you can contact the following members of Registry staff who administer your School's student records.

Susan Lobban 0121-2044690 s.c.lobban@aston.ac.uk    Life and Health Sciences
Kathy Roberts 0121-2044680  k.m.roberts@aston.ac.uk     Languages & Social Science    
Gabrielle Wiesner 0121-2044685  g.wiesner@aston.ac.uk   Aston Business School   
Amanda Shakespeare 0121-2044661 a.j.shakespeare@aston.ac.uk  Interdisciplinary Studies
Julie Woodhouse 0121-2044687 j.d.woodhouse@aston.ac.uk  Engineering &  Applied Science 
Gemma Dawson 0121-2044689 g.dawson@aston.ac.uk    General Enquiries       
    

I haven’t received my student loan, what do I do next?
You must have applied to the Student Loan Company and received a Financial Notification Schedule confirming the expected dates your loan will be paid.

A condition of your loan is that the University must confirm your attendance.  The Registry provides the Student Loans Company (SLC) with electronic daily confirmation updates of students attendance at University, without this confirmation your student loan funds will not be released.  It is therefore vital that you re-enrol via the Student Portal (MAP) each year, so as not to delay the payment of your student loan.

Please check your bank account approximately 3-5 working days after the start of Term 1 term-dates here  or 3-5 working days after you have enrolled / re-enrolled via the Student Portal, whichever is the latter, as long as you have received a Financial Notification Schedule from the SLC confirming your loan details.

If you have not received your loan payment when expected, you should contact the Student Loan Company to confirm that they have your correct University and programme details and your correct bank account number details.

Please note that dates printed on the Financial Notification Schedule are approximate.

If the Student Loan Company have incorrect details about your University, tuition fees amount, course or mode of study, you should let them know as soon as possible by completing the Change of Circumstances form CO1 or by completing their online application process. This can be found on the Student Finance Direct Website. Failure to inform the SLC promptly of changes may delay the SLC payment of tuition fees and/subsequent related bursary payments. Please note that after the start of term it may not longer be possible to make changes to your record yourself. We would have to make that change with Student finance on your behalf.

How/where do I pay my tuition fees?
Please see the Finance online guide .

How do I find out what my tuition fees will be for the new academic year?
Undergraduate tuition fees for the coming academic year are usually published during the Spring term.  Undergraduate students will be able to see what their expected tuition fees will be in their personal section of My Aston Portal (MAP).  This will give you an idea of what your fees are likely to be, so that you can inform your Local Authority of the correct amount. 

If you are repeating any modules from the previous year, a pro-rata fee will be charged for the total number of credits that you are taking.  For information on pro rata fees please contact the relevant Registry staff (as listed above).  It is your responsibility to inform your Local Authority of any changes to your tuition fees, as this will affect your tuition fee loan and any fees related Awards/Bursary

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 5. GRADUATION AND DEGREE CONGREGATIONS

●  When and where will my degree congregation be held? 
●  When and how do I receive my degree certificate?
●  How do I obtain a replacement of my lost/stolen degree certificate?

When and where will my degree congregation be held?
If you are due to graduate this year, graduation details and further information about your graduation is available online in the graduation web page. This will be displayed on your MAP record.

Registration for graduation is required to include you in a ceremony.  Registration details are displayed on MAP.

When and how do I receive my degree certificate?
Your degree certificate will be issued at the graduation ceremony.

If you choose not to attend graduation (in-absentia) your certificate will be posted by Recorded Delivery shortly after the ceremony. Please note we will only issue to the address you specify when you register for the Degree Ceremony via the MAP registration task. An invitation would have been issued to you by email well before the next available Degree Congregation is due to take place.

How do I obtain a replacement of my lost/stolen degree certificate?
To obtain a replacement degree certificate follow the instructions here.

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 6. RESEARCH STUDENTS

More information for research students is available on the Aston University Graduate School website.

●  Where / how do I submit my research thesis? 
●  Where can I find the Collaboration Statement Research Form?

Where/how do I submit my research thesis?
Before submitting your thesis you may find it helpful to refer to the General Regulations for the Presentation of Theses, the following sections of the General Regulations for Degrees by Research and Thesis.       

Section 15 Submission of Thesis/Portfolio Before Examination                              
Section 25 Submission of Thesis/Portfolio Following Examination
and these Submission Guidance Notes

Your thesis should be submitted to the following Research Administrator depending on your School of Study:
  

For Languages and Social Sciences:  Location: MB777
Dan Thomson,  Tel. 0121 204 3972  
Email: d.thomson1@aston.ac.uk

For Aston Business School: Location: South Wing, 11th Floor
Jeanette Ikuomola, Tel. 0121 204 3219     
Email: j.ikuomola@aston.ac.uk

For Life and Health Sciences: Location: MB621a
Gill Pilfold, Tel. 0121 204 3880  
Email: g.m.pilfold@aston.ac.uk   or
Claire Farrell Tel. 0121 204 5460
Email: c.farrell2@aston.ac.uk

For Engineering and Applied Science: Location: MB133
Sandra Mosley,  Tel. 0121 204 3513 
Email: S.Mosley@aston.ac.uk


Where can I obtain a copy of the Collaboration Statement Research Form for my thesis submission?

A copy of the declaration form required when you submit your thesis, can be found here: Collaboration Statement

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 7. EXAMINATIONS

●  Where can I check that I am entered for the correct exams?
●  Where can I obtain a personalised exam timetable?

Where can I check that I am entered for the correct exams?  / Where can I obtain a personalised exam timetable?
Your examination timetable is available on your personal section of My Aston Portal (MAP)   Please be aware that exam timetables are only available from approximately 4 weeks before the start of the examination session. Your School of Study will inform you as soon as they are available.

If you are sanctioned or have any outstanding debts/fines with the University, your exam timetable will not be displayed. Contact your School examination office if you have a query about your exams.

The Registry Examinations Officer is Lesley Wood, Main Building Room G25 
Tel. 0121-204 4662     Email::l.m.wood@aston.ac.uk   

The Registry Examinations Assistant is Kamalsheela Pall,
Main Building G25G25       Tel. 0121-204 4668   Email: k.pall@aston.ac.uk

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 8. COMPUTER ACCESS / ID CARDS

●  Where can I get a new / replacement ID card? 
●  Why am I unable to access my email / library / computing facilities?
●  How do I regain access to my computing facilities?

Where can I get a new/replacement ID card?
Please go to the IT Helpdesk: Room: MB G16  (Ground Floor of Main Build East Wing)    
Opening Times: 9:00 - 17:00 Monday to Friday                             
Contact Telephone: 0121 204 3445     Email: it_helpdesk@aston.ac.uk

Why am I unable to access my email account / library / computing facilities? How do I regain access?
All students are issued an ID (Smartcard) when they commence their  programme of study and have a unique User-name and Password. 

Your access rights are removed if you are in debt / sanctioned or have not re-enrolled.

You should ensure that you re-enrol online each year on the Student Portal MAP.  Only fully enrolled students will be allowed access to all the University Facilities including entry to some buildings on campus, some of which require swipe-card access.

If you have any outstanding debts with the University such as tuition fees / disciplinary or library fines, your access rights will be removed. It is therefore essential that you pay any fees when they are due.  If your access rights have been removed due to an unpaid debt, please contact the Credit Control Section of the Finance Office : creditcontrol@aston.ac.uk .  If you have outstanding library books or library fines please contact library@aston.ac.uk .

If you think there is a problem with your User-name or password, or you suspect it's a software/hardware problem you should contact the :
IT Helpdesk: Room: MB G16  (Ground Floor of Main Build East Wing)    
Opening Times: 9:00 - 17:00 Monday to Friday                             
Contact Telephone: 0121 204 3445     Email: it_helpdesk@aston.ac.uk

Who should I contact if I am unable to log on to MAP?
Please make sure that you have valid internet access.
IT Helpdesk: Room: MB G16  (Ground Floor of Main Build East Wing)    
Opening Times: 9:00 - 17:00 Monday to Friday                             
Contact Telephone: 0121 204 3445     Email: it_helpdesk@aston.ac.uk

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If you have any feedback/comments or queries about this FAQ's page please do not hesitate to contact:        
Registry: 0121-2044687

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Employable Graduates; Exploitable Research