If I am not satisfied with the University's response: how do I approach the Office of the Independent Adjudicator for an independent review of my complaint?
The Office of the Independent Adjudicator for Higher Education ("OIA") operates an independent student complaints scheme pursuant to the Higher Education Act 2004. The OIA will normally review a case only if all internal University procedures have been exhausted. Complainants who are considering an application to the OIA are therefore advised to contact Alison Levey, Director of Registry and Student Planning, to confirm that this is the case and to obtain a 'completion of procedures letter', if this has not already been provided.
If you are thinking of submitting an appeal or compalint to the OIA you are advised to seek advice and assistance from the Advice and Representation Centre, in the Students' Union by phone 0121 204 4848 or email email@example.com
Aston, like all English universities is required to comply with the Rules of the OIA's Scheme. The service provided by the OIA is free to students. All complainants and enquirers to the OIA will be treated fairly and with respect, and in a positive spirit of support for good relations between all members of the Higher Education sector.