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How to make a complaint about the conduct of a member of staff

If you wish to make a complaint about the conduct of a member of staff you should firstly discuss the matter with your Personal Tutor (who may be able to resolve the matter informally) and/or the Advice & Representation Centre in the Students' Union by phone 0121 204 4848 or email

If you then wish to pursue the matter formally you should contact Linda Pope, the Director of Human Resources (on extension 4929 or click here to e-mail Linda). Linda will arrange for your complaint to be investigated and any appropriate, subsequent action to be taken.

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