Contact us

Ask the Library

Help Point, email, web and telephone support

Help Point

Library building, Ground Floor.  Staff are available at the Help Point from 09:00 - 18:00 term-time, (09:00 -17:00 vacation).  Information Specialist support is also available at these times.


You will receive a response from the Library within 1 working day.

Web support

Ask the Library
Staff are available between the hours of 09:00 - 18:00 Monday - Friday to immediately respond to any Live Chat queries.  Outside of these times, you can submit your query to Ask the Library and you will receive a reply within 1 working day.


Tel: +44 (0)121 204 4525
Staff are available to answer the phone between the hours of 09:00 - 18:00 Monday - FridayOutside of these times staff will respond to voicemail messages, within 1 working day.

Information Specialists can offer specialised subject advice to help you in your studies. They are available during office hours via the Help Desk or contact your Information Specialist directly.
Are we getting it right? Would you like to tell us what you think about our services?  
We are open to suggestions or comments for improving any aspect of our services.

Postal Address

Library Services
Aston University
Aston Triangle
B4 7ET