If you are registered with the Disability Team, then you are automatically entitled to extended loans. Please contact the Help desk if you have any queries about items you have out on loan or items you wish to borrow.
Fetching books in advance of your visit
If you telephone the Help desk during serviced hours (tel. 0121 204 4525), books can be fetched from the shelves for you, and left for you or your Support Worker to collect. Please try to give at least half a day's notice if possible. You can request this service either by email, firstname.lastname@example.org or by telephone, although, if Help desk staff are busy, you may have to leave a message.
We can send books out to you by post if you are unable to come to the Library in person. You can return the books by post, but please note that this will be at your own risk and you will have to pay the return postage. Use of recorded delivery is advised. It is probably better to either return the books in person or ask someone else to do so on your behalf.
You can renew items at the Help desk or online using the Library SmartSearch or you can telephone on 0121 204 4525. If staff are busy, please leave a message and they will return your call as soon as possible.
If you would like to borrow books or journals in alternative formats, you might find it useful to contact organisations such as the Royal National Institute for the Blind (RNIB), who will lend materials direct to you on completion of a declaration form. You will need the form signed by a Doctor or Health Visitor. It can also be signed by the Disability Support Manager.
If you need further advice on obtaining alternative format materials, please contact Anne Perkins, Public Services Coordinator, in advance, tel. 0121 204 4492, email email@example.com.
Photocopying & printing
If you are unable to use the photocopiers or printers in the Library, our support team can supply this service. There is a charge of 3p per A4 page. You will need to give us as much notice as possible if you wish to use this service. Photocopying Request Forms can be collected from the ground floor in the Library or can be sent out in the post to you or you may prefer to download a form to post or fax back to us.
Copyright & visual impairment
Guidance on how the copyright regulations relate to people with a visual impairment can be found on the Library website and from the Copyright Licensing Agency or you can ask at the Help desk.
You can ask our team of shelving staff for assistance in getting books from shelves or with finding particular books. They are always happy to help you.