About us

Our commitment to you is that we will:

  • Have customer needs at the heart of our service
  • Provide a welcoming and accessible environment
  • Help you to become effective users of information through the provision of training courses and enquiry services
  • Train and support our staff to support the needs of our users
  • Gather feedback and use it to develop our provision and services
  • Deal with comments and complaints promptly
  • Continually evaluate our services

In exchange we ask you to:

  • Carry your uniCARD at all times; show it to staff if requested to do so; do not lend it to anybody else
  • Follow the library regulations
  • Treat library users and library staff with respect
  • Treat library property with respect
  • Return recalled items promptly to help other borrowers
  • Tell us when something is not working
  • Provide us with your suggestions, to help improve the service

  • Information Specialists will attend at least 90% of meetings they are invited to
  • All new students will be offered a library induction
  • All students will be offered information literacy training at appropriate stages of their course of study
  • Alternative formats and extended loans will be available for students who have declared a disability
  • Staff will be helpful and will treat library users fairly
  • Support for printers/copiers will be available on demand during staffed hours
  • Returned books will be shelved within 1 working day
  • All comments and complaints will receive at least an initial response within 1 working day
  • Staffed services will be available 09:00 – 18:00 Monday – Friday during term-time and 09:00 - 17:00 Monday - Friday during the vacations, except on Wednesday mornings when staff training may take place 09:00-10:00
  • Printer/copiers will be available 99% of the time during staffed hours
  • Library systems, such as SmartSearch will be available 24 hours per day
  • A variety of study spaces will be made available and maintained appropriately
  • 95% of material on reading lists will be in stock or on order at any time

In 2015-16 we met all these standards.

Key Performance Indicators


 The Library's Resources Management Policy is updated regularly. Please contact us if you have any queries about the information in the policy.

The Mercian Collaboration is a professional network formed from SCONUL higher education libraries in the East and West Midlands of the UK.  The Mercian Collaboration currently comprises 23 institutions, who are represented on the Committee by their Library Directors.
Mercian Collaboration