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About us

Our commitment to you is that we will:

  • Have customer needs at the heart of our service
  • Provide a welcoming and accessible environment
  • Help you to become effective users of information through the provision of training courses and enquiry services
  • Train and support our staff to support the needs of our users
  • Gather feedback and use it to develop our provision and services
  • Deal with comments and complaints promptly
  • Continually evaluate our services

In exchange we ask you to:

  • Carry your uniCARD at all times; show it to staff if requested to do so; do not lend it to anybody else
  • Follow the library regulations
  • Treat library users and library staff with respect
  • Treat library property with respect
  • Return recalled items promptly to help other borrowers
  • Tell us when something is not working
  • Provide us with your suggestions, to help improve the service

  • Information Specialists will attend at least 90% of meetings they are invited to
  • All new students will be offered a library induction
  • All students will be offered information literacy training at appropriate stages of their course of study
  • Alternative formats and extended loans will be available for students who have declared a disability
  • Staff will be helpful and will treat library users fairly
  • Support for printers/copiers will be available on demand during staffed hours
  • Returned books will be shelved within 1 working day
  • All comments and complaints will receive at least an initial response within 1 working day
  • Staffed services will be available 09:00 – 18:00 Monday – Friday during term-time and 09:00 - 17:00 Monday - Friday during the vacations, except on Wednesday mornings when staff training may take place 09:00-10:00
  • Printer/copiers will be available 99% of the time during staffed hours
  • Library systems, such as SmartSearch will be available 24 hours per day
  • A variety of study spaces will be made available and maintained appropriately
  • 95% of material on reading lists will be in stock or on order at any time

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