Pharmacy Healthkiosk Project

During discussions between HoBtPCT and the adherence team at Aston University, the possibility of using interactive, touch-screen healthkiosks within community pharmacies was suggested as an additional method of data capture on adherence levels within the PCT.

The location of many pharmacies – in the heart of communities with access to classically ‘hard-to-reach’ groups – makes them attractive venues for data capture.  It can be difficult for the residents of socioeconomically deprived areas to access healthcare services and the improvements to healthcare access offered by pharmacies are often amplified by their employment of local people – many of whom are fluent in the minority language(s) spoken within the local community.

There is a paucity of UK-based research on adherence among minority ethnic groups and, in particular, female members of such groups.  As the population of HoBtPCT is one of the most culturally diverse in England, this provided a ready opportunity to conduct some research which addresses this knowledge gap.

This ‘sister’ project of the Aston Medication Adherence Study focused on Asian women without English as their first language.  A brief questionnaire-type measure of adherence was installed onto the healthkisoks of ten, carefully targeted pharmacies.  Asian women without English as their first language who were taking a medicine(s) for a long-term condition were recruited by the pharmacy staff.  A member of the pharmacy staff (appropriately fluent in the relevant minority language) helped to facilitate completion of the questionnaire.

By conducting this study the project team gained valuable insights into the medication taking behaviour of this under-studied and hard-to-reach group.

The results of the Pharmacy Healthkiosk project will be available for download soon.