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Frequently Asked Questions

How do I access MAP?

You can access MAP using a standard web browser. The web address for MAP is www.aston.ac.uk/map and will redirect you to the secure MAP login page.

Where can I access MAP from?

You can access MAP from a computer anywhere in the world, at any time of day as long as you have a standard web browser and an internet connection.

What should I do if I cannot access MAP?

If you cannot access the MAP homepage at all, there are a number of issues that could be causing the problem that are outside the control of the University.  Before contacting the ISA Helpdesk, please consider the following:

  • Are there any local network problems that are preventing you from accessing the Internet?
  • Check the MAP homepage for downtime or maintenance notices. It may be that MAP is currently unavailable.
  • Check your computer. Are you using an approved web browser (See below)?
  • If you are using a shared computer, is it configured to allow you general access to the Internet?

In the final instance, please contact the ISA Helpdesk but please note that it may not be possible to solve your problem if it lies outside of the control of University staff.

How do I log into MAP?

You can log into MAP using your Aston computer account details. These are the same details you use to log onto lab computers, view emails and access Blackboard.

What should I do if I can’t log into MAP?

In the first instance, please check that your username and password are correct remembering to take off CAPS LOCK. If you are still unable to login, please contact the ISA Helpdesk.

How do I use MAP?

MAP is a portal system, which means that it provides you with tools to view and change information particular to you as a student. It works in the same way as any other website and is intuitive and easy to use.

How do I view my timetable through MAP?

Undergraduate Students can view their timetables by clicking on the Student Homepage button from the menu and selecting the timetables for Teaching Period 1 and 2 from the list inside the ‘My Personal Timetable’ container. Most Postgraduate students can also view timetables through MAP.  Currently timetables are only available in PDF form to make them suitable for printing.

What should I do if I think my timetable on MAP is incorrect?

The timetable that you see through MAP is updated on a regular basis and if you have recently made changes to your modules/programme of study with your school these may not yet be reflected in our student records system. If it remains incorrect or you have not made any changes to your modules, contact your school of study to confirm your module registrations. If there is a technical issue with your timetable, your school can contact the relevant support staff.

How do I access Blackboard using MAP?

Once you have logged into MAP there will be a link to Blackboard provided on your Student homepage.

How do I view Information about my modules through MAP?

You can view module information using the My Modules container on your student Homepage. Clicking on the link will allow you to view all of the modules that our student record system has stored for the next year. Clicking on a module name will display further information regarding that module including module owner and credit value.

What should I do if I think my module list is incorrect on MAP?

The module list that you see in MAP is directly linked to the Aston student record system. As a result, if you have recently requested that changes be made to your modules/programme of study with your school these may not yet be reflected in our student records system. If it remains incorrect or you have not made any changes to your modules, contact your school of study to confirm your module registrations with them.

Is MAP an accessible system? Is it designed to be used by assistive technology such as screen readers?

Accessibility has been tested and taken into account during development and MAP is navigable using a variety of different accessibility tools, and has been tested using the Jaws screen reader.

Text sizes have been defined as a percentage wherever it is possible, meaning that you are able to change the size of text on the page using the tools in your web browser. The system has also been designed around a screen size of 1024 X 768 to allow all of the system to be completely visible on the vast majority of computer screens, though this may be affected if you choose to increase the size of text. Tables are currently used for layout, but consistent use of headings allows you to jump straight to the top of the main content on any given screen. Forms such as those used by re-enrolment are fully labelled and tagged and images that are intended to convey meaning all have an alternate text description. If you have any suggestions regarding MAP and accessibility, email the MAP development team. We will take any suggestions into account, but unfortunately can’t guarantee that we will be able to reply to every email. We have also produced an accessibility statement indicating our future aims and current compliance with the relevant standards.

If you experience accessibility issues using MAP, please contact the ISA Helpdesk.

I’m using an Apple Mac or Non-Windows Computer, can I use MAP?

MAP is accessed via standard web browser software. It will work on a wide variety of operating systems such as Windows, Mac OSX and Linux. The system has been extensively tested for use with the Firefox web browser; versions of which are available for most Operating Systems; Internet Explorer 6/7/8 on Windows; Opera on OSX/Windows; Google Chrome, and Safari on Mac OSX. If possible, it is recommended that you use Internet Explorer 7 or Firefox, which is available for a variety of platforms.

Is MAP a secure web site?

MAP is a secure system and any information that is sent between your computer and MAP is encrypted so that it cannot be read any anyone else. You can ensure that you are connecting to MAP securely by looking for the padlock symbol on you web browser and making sure that the web address begins with https://. Any link, secure or otherwise, that you click on to visit MAP will automatically redirect you to our secure server.

MAP is secure from wherever you access it but we would advise that you take extra precautions such as clearing your browser history, closing browser windows and turning off password saving in your web browser if you choose to access MAP from a shared or public computer, such as from an Internet Cafe.

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