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FollowMe Staff - EAS

EAS departmental printing is all part of the FollowMe Staff System which is operated by ISA.

FollowMe Embedded Device

Where are the machines located?

Central devices have been installed in the following areas;

  • Main Building West Floor 1 School Reception
  • Main Building West 162a
  • Main Building West 164b
  • Main Building East 107a
  • Main Building East 315d
  • Main Building North 303
  • Main Building North 706

These devices operate at between 30 and 65 pages per minute, and all devices have colour functionality and the ability to staple your documents.  Some devices will have additional features such as hole punching, booklet folding and fax capability. 

How do I print to the new devices?

You should find that you have a new printer installed on your desktop computer called FollowMe. If you cannot find the printer on your computer you can add it manually by following the instructions here.

By sending print jobs to this printer they will be held on your personal print queue for up to 3 days or until you collect them from your nearest print device. Before using the device for the first time it is useful to ensure that your uniCARD has been registered by following the instructions here.  For help in using the FollowMe Print Devices see Using FollowMe.

The default settings on this new printer (FollowMe) are for Duplex (Double sided) and Mono (Black and White) printing and you will need to change the print properties at the time of printing if you want to take advantage of colour printing or the various finishing options.

Where can I get help in using the new devices?

The devices are part of a managed print service and therefore if they develop a problem an engineer will visit within 4 hours of being called. To request an engineer visit you will need to use the contact details that are displayed on the front of the device and quote the machine reference number. 

Toner and staples are also provided as part of this contract and can be requested using the same contact details.

For help in using the new devices please contact your local departmental support team.

Printing problems

If the printer you are attempting to use does not appear to be operating correctly please contact your local departmental support team in the first instance or alternatively the ISA Helpdesk.