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Changing Your Password

You are able to change your password across the University's main logon systems. When choosing a new password, you should ensure that it meets the following requirements:

  • At least 6 characters long

  • A mix of upper and lower case english letters

  • At least one number from 0 to 10

  • A non alphabetic character for example . , ! + - # $

  • Must not include any part of your name

  • For compatibility with some legacy systems such as MAP avoid the use of the following characters '/ " : |?' %*

Please Note If you automatically collect your email on a mobile device, such as an iPhone or iPad, or have a second device such as a laptop or work PC at home then you are advised to disconnect them before changing your password. If you do not do this then there is a possibility that your login account will be locked out. If this occurs and you are not able to login shortly after changing your password then we advise you turn off all additional equipment and your account should then unlock automatically after 20 minutes. Please contact the IT Helpdesk if you require any assistance with this.

To change your password, follow one of the following methods:

Active Directory Workstation Users

Users interactively logged-on to a Windows 2000 or newer workstation joined to either the CAMPUS or STAFF domain, whose login domain is CAMPUS are able to change their password across systems using the familiar Windows security dialogue box.

On Windows 2000, XP and Vista this can be achieved by using the following procedure:

  1. Press CTRL+ALT+DELETE, and then click Change Password
  2. Type your old password, then type your new password, and then type your new password again to confirm it, and then press Enter.

Outlook Web App Users

Staff users can change their password via a Web Browser, by navigating to the following URL:

http://mail.aston.ac.uk

This URL is the standard login URL for Staff Webmail.

After login to Outlook Web Access, the password can be changed using the following procedure:

  1. Select the Options link near the top right of the Outlook Web Access page.
  2. On the new page that appears, select the Change Password link from the left-hand navigation pane.
  3. Type your old password, then type your new password, and then type your new password again to confirm it, and then select the Save link.

Unix and Mac Users

Users on either of these platforms can utilise the “Outlook Web App Users” process above.

Reboot and Other Devices

If you experience any issues accessing resources after a password reset the first thing to try is rebooting your computer.  If you find that your account has been locked out shortly after a reset, then confirm that any other PC's laptops or mobile devices you may use are using the latest password and have also been restarted.


If you have forgotten your username or password, or if you think someone else may know them, please contact the ISA Helpdesk.

It is important that you keep your username and password secure to prevent other people from accessing your account.  Never give them to someone else or write them down.  ISA will NEVER ask you for your username or password via email.  If you receive an email requesting your personal details contact the ISA Helpdesk immediately.   DO NOT REPLY to the email.

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