.

Points of Contact

The following details show how to communicate with the IT Services department.

Office Hours

During office hours contact to the IT Services department should be via the IT Helpdesk whose contact details are:

IT Helpdesk

Open: 0800 – 1800 Monday to Thursday
0800 - 1700 on Friday's

Location

E-Mail

Phone

MBE G16

it_helpdesk@aston.ac.uk

3445

 

Should you need to escalate an issue or request then you can contact the associated support group.

Outside Office Hours

The IT Services department only covers normal office hours.

If the problem or request needs to be looked at urgently then please either:

Staff will be notified of the message and will action as soon as possible the following working day.

In the event of a severe emergency then the University Security department can contact a member of the IT Services management team.

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