Spam e-mail is -email that has been sent in bulk to recipients who have not given permission for the message to be sent to them. It is also known as Unsolicited Bulk E-mail (UBE). Spam e-mail is typically for commercial purposes, aiming to try and sell you a particular product or service. It also tends to include a false ‘FROM’ address that conceals the source of the e-mail making it difficult to identify the sender.
Phishing is the name given to the practice of sending e-mails that fake the appearance of a genuine web site or company in an attempt to commit identity theft. The e-mails attempt to trick the recipient into replying to the email with personal information such as user ID and passwords, banking details or credit card numbers. Although the e-mail looks genuine it will in fact be linked to a fraudster’s website who steals your details.
Please note: ISA will NEVER ask you to provide personal details via email. If you receive an e-mail that looks like it has come from the University requesting personal details this is a spoof email.
If you think you have received a spam or spoof e-mail we recommends that you delete it. This action is simple and fast. DO NOT REPLY to the e-mail or reply to any "remove" addresses or web pages as it only demonstrates that your account is live and is likely to result in more spam.
Please note: Emails from ITS Services will always come from the "firstname.lastname@example.org" mailbox (and not any other email address)
If you receive a spoof email claiming to be from the University inform the IT Helpdesk immediately.