In 2005, to promote a common experience for all staff and students, Aston University combined the local school based IT support with the Infrastructure Development and Support Group to form a University wide central IT service called Information Systems Aston (ISA). Inheriting a vast array of aging systems (including 5 separate printing systems), servers and a very broad set of support services, the new department had a huge task ahead in replacing systems, improving processes and working towards that common experience.
Almost 10 years on in 2014; Information Systems Aston rebranded as IT Services, introduced a uniform, restructured the teams, and relocated the IT Helpdesk to the ground floor where it is more accessible and can better support its customers.
Our commitment to you is that we will:
Have customer needs at the heart of our service
Provide a welcoming and accessible environment
Help you to become effective users of IT through the provision of training and enquiry services
Train and support our staff to support the needs of our users
Gather feedback and use it to develop our provision and services
Deal with comments and complaints promptly
Continually evaluate our services
In exchange we ask you to:
Follow the IT Rules and Regulations
Treat our staff with respect
Treat Computer labs and other IT property with respect
Tell us when something is not working
Provide us with your suggestions, to help improve the service
The Aston University IT Strategy has been prepared in consultation with a large body of academic and support services staff and student representatives. The purpose of the strategy is to ensure a coordinated and coherent approach to the development deployment and support of IT Services.For further details please see the IT Strategy pages (requires login).
There are various conditions regarding acceptable use, monitoring, and security which must be adhered to. The IT Rules and Regulations section provides all the relevant information.
We are here to help from 8am to 6pm Monday to Thursday and 5pm on Friday.
0121 204 3445