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Welcome

IT Helpdesk Counter
IT Helpdesk

IT Services (ITS) is the central support department that provides all of the University's ICT services and facilities. Here you'll find the information you need to access these services and who to contact if you need help or support.

Please click here to log on specific pages. 

Introducing Aston uniPRINT

As this shiny new printing service (see the notice below) will be replacing both the current staff and student systems to provide unified printing across campus for the first time ever!... we thought it was worthy of a new identity. As such we would like to introduce you to Aston uniPRINT.

You may have already noticed some of the new printers being moved into place around campus.  We expect some of these devices to be available shortly after the August bank holiday!

General information about uniPRINT and updates regarding the rollout will be posted to our website so keep checking back.


New contract for our printing services

It's been several years since IT Services introduced managed printing services to the university the and as such our contract with our supplier came to an end. We are pleased to announce that we have awarded a new contract to Landscape Printing Systems Ltd. 

As part of this new contract we are working with Landscape to refresh our ageing printers with brand new HP devices.  The devices will have a new look and will be equipped with a full touchscreen interface, the fleet will be more energy efficient and more cost effective to run. 

We also took the opportunity to review our existing print management system (FollowMe) and as such will be replacing this with a new product called PaperCut. This will allow us to enhance our services such as better scanning and mobile printing.

In addition to the new devices, Landscape are also providing a full time on-site engineer which we hope will improve the response time for fault fixing.

No known service issues.