Contact us or book an appointment

Hub Reception 1

Our friendly, knowledgeable team provide information, support and advice on a wide range of subjects, so if you have a question or concern, simply get in touch with the Hub.

If you're not sure who you need to talk to, just contact us and one of our receptionists will be happy to put you in touch with the right person.

Get in touch or drop in

Undergraduate term time 09.30* to 17.00 Monday to Friday (*10.00 on a Wednesday). These normal opening hours are extended during Aston Welcome and for the first week of the autumn term.

Undergraduate vacation 10.00 to 16.00

If you are unable to access the service during normal opening hours, for example because you are out of the UK, please let us know. We can arrange for either a telephone appointment or to speak by Skype at a mutually convenient time.


The Hub is located just off the Upper Foyer on the ground floor of the Main Building. From the University reception go up the first flight of stairs, and turn right. You can't miss us!

If you'd like to speak to an adviser, simply contact us to arrange an appointment.

Service  For help with Email
Counselling Service Emotional difficulties or concerns. counselling@aston.ac.uk
Credit Control Paying your tuition or accommodation fees 
Disability Team Disabilities or additional needs. disabilityteam@aston.ac.uk
International Student Advisers Immigration issues and visa queries issu@aston.ac.uk,
Visa Compliance For help with engagement queries, CAS queries and International professional visitors.  engagement@aston.ac.uk
Student Funds Administrator  Advice and guidance about University hardship funds, Loans for US Students and Canadian Students. fau@aston.ac.uk

Administrative support for your course and the management of your student record.


Page last checked and updated 12/01/15 MR


+44(0)121 204 4007


Excellent Different Distinctive