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Your appointment

The Hub
hub support

The easiest and most direct way of booking an  appointment is by email: counselling@aston.ac.uk 

It is helpful if you attach a completed pre-counselling form.  Please remember to include your student ID number,  and to  indicate the times that  you are able to  attend an  appointment.

We advise that  you use your Aston  email  address as provides a significant level of security. Once we have received your email, we will normally contact you and offer an  appointment time.

Instead of email,  you may prefer to complete a hard copy of the Pre Counselling Form. These can be obtained from  The Hub Reception desk. If you complete a hard copy,  please return  the Form, in a sealed envelope,  to The Hub reception. We will  then  contact you by email.

Pre-counselling questions
Before your first meeting it is helpful if you can complete our pre-counselling questions. Answering these questions gives you an opportunity to indicate what has brought you to the Counselling Service and how you hope to benefit from the sessions.

During the first term of this year ( 2014/2015),  we are piloting a Drop In  service.  This is a short -  about 25 minutes -  meeting,  and is intended for those students who  are accessing the Counselling Service for the first time,  and who have an  urgent, pressing need.

The Drop In  slot can only be booked on the day – either by email ( counselling@aston.ac.uk ) or in person  at The Hub reception.

In the first session, the Counsellor will invite you to talk about your concerns. You may be very clear about what you want to discuss, or you may be uncertain where to begin.

If you are unsure where to start, the Counsellor will help you to focus on your main concerns.

Through the Counselling, you may begin to think about any choices or changes that you wish to make, and start to put them into practice.

Counselling sessions generally last for 50 minutes, and take place in a comfortable and private room. Some people find two or three sessions is enough; others find that more meetings are appropriate.

If you have any questions about the Counselling, please raise them with your Counsellor.


Confidentiality is of paramount importance to the Counselling Service. In normal circumstances, your Counsellor will not divulge anything about the Counselling to another person, unless you wish this, and give your permission. Occasionally the Counsellor may suggest that it could be helpful for you to consult your doctor or talk to your tutor.

There may be exceptional circumstances in which the Counsellor believes that it is necessary to break confidentiality and talk to a third party. This may occur, for example, if the Counsellor considers that you may cause harm to yourself or others, or have harm caused to you. In such cases, wherever possible, the Counsellor will discuss this with you.


We aim to make our service easy to access, and to keep waiting times to a minimum. In order to help us to do this, we ask that, if you need to cancel an appointment, you give us at least 24 hours notice. This will normally allow us to offer your appointment to somebody else.

If an appointment is cancelled with less than 24 hours notice, there may be some delay before an appointment is offered to you.

Regular failures to attend, or persistent cancellations, will be taken to indicate that you no longer wish to use the service.

Updated 16/04/2014 PL

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