Need Help Right Now

The Counselling and Mental Wellbeing Service is not an emergency / ‘crisis’ service in the strict sense.
In a true emergency, counselling is not going to be the first support that is needed, but could be useful later.

If you feel you are in immediate danger of seriously harming yourself or someone else, you should go to the nearest Accident and Emergency Service Department or NHS Walk in Centre, or dial 999 to contact the Emergency Services.

If you are on Campus, contact Security on 0121 359 2922 or on 2222 from an internal telephone, who will contact the Emergency Services for you.

The closest Accident and Emergency Centre to Campus is Birmingham City Hospital, Dudley Road, B18 7QH.

The closest NHS Walk in Centre is on the lower ground floor, Boots the Chemist, 66 High Street, Birmingham B4 7TA, and is open:

8am-6pm Monday to Friday

9am-5pm Saturday

11am-3pm Sunday.

You can also call:

For instant access (24/7) to crisis support for anyone under the age of 25
Call: 0300 300 0099

Befriending helpline for those in crisis or despair, open 24 hours / 365 days per year
Call: 116 123


An award winning charity dedicated to preventing male suicide, offering crisis support by phone helpline, webchat or website
5pm-midnight, 365 days a year
Call: 0800 58 58 58

A confidential listening service run by students for students from 6.00pm to 8.00am.

For more information, go to the Students' Union website and log in using your University credentials; this will give you access to Nightline's phone number, email address and Instant Messaging service.

For emergency medical and mental health advice and information 24/7, 365 days a year
Call: 111

Mind's Infoline can provide information on a rang of topics and they can give you details of help and support in your area. 

Monday to Friday, 9am to 6pm call: 0300 123 3393

More information can be found on their website.

If you need urgent help right now, there are some self-help resources you can access at any time of the day or night here.

Our Mental Health Specialist may also be able to help you during office hours (Monday –Friday, 9am-5pm) to support you in accessing the most appropriate service. Contact via the Hub Reception desk, Upper Ground Floor, Main Building. Either come in person or call  0121 204 4007, or 4007 from an internal phone.