.

Booking your guest tickets 

How many tickets do I get?

All graduands are guaranteed two free guest tickets for their ceremony - you will not require a ticket for yourself as your seat as a graduand is automatically allocated once you have registered via MAP to attend your ceremony. Please be aware, a postage fee will be charged on all bookings, alternatively you can obtain your two free guest tickets in person from Symphony Hall Box Office, Broad Street, Birmingham.

How do I book my two free guest tickets?

Guest tickets will need to be booked via the Town Hall Symphony Hall Box Office.Tickets for the July 2018 graduation ceremonies can be booked from week commencing Monday 11 June (please refer to the ticket information in the Important Information Booklet to confirm the exact date when you can book your tickets of your particular ceremony). Tickets will be available to book online (you will need to set up an online account with the Town Hall Box Office first) over the phone or in person (if booking in person, you will need to visit the Box Office at Symphony Hall, Broad Street, Birmingham).

You will need a promotional code to obtain your two free guest tickets, however you choose to book. The Graduation Office will send you an email with instructions of how to do this along with further information about how to book your tickets. 

Please do not try to book your two free guest tickets any earlier than date Monday 11 June, as they will not be available. 

Please DO NOT attempt to book more than two free guest tickets. The graduation office monitors all ticket bookings and we will void any additional tickets that are booked over and above the two ticket allocation. If you do not contact the Town Hall Birmingham Box Office to book your two free guest tickets, then no guest tickets will be allocated to you.  The graduation office does not deal with any guest tickets, so we will be unable to help you, please contact the Town Hall Birmingham Box Office with any ticket queries.

Are additional tickets available? 

Seating is limited in the auditorium and we are NOT able to guarantee that additional tickets can be purchased. If any tickets become available, once all graduands have had the opportunity to book their two free guest tickets, you will be notified by email and there will be a charge of £20.00 per ticket (plus a transaction charge by the THSH Box Office). Tickets will be sold on a first-come, first-served basis and additional tickets will be LIMITED TO TWO (maximum) per graduand. All graduands will be emailed at the same time should additional tickets become available.

If any guests are travelling from overseas, please DO NOT let them book flights, hotels etc. before securing ceremony tickets. The University will NOT be held responsible for any costs incurred by your guests.

When will I receive my guest tickets? 

Guest tickets will be either posted to you or available for collection from Symphony Hall Box Office, Broad Street, Birmingham. When booking your tickets, if you are a UK graduand and wish to have them posted to you, you will have to select this option. 

Unfortunately, The Town Hall Birmingham Box Office does not post any tickets overseas, but your ticketwill be available for you to collect from the Town Hall Birmingham Box Office on your graduation day.

What if my guests are bringing children?

Children under the age of seven years WILL NOT be permitted into the auditorium (regardless of whether you have managed to obtain a guest ticket for them) as these ceremonies are not suitable for young children. Any guest above the age of seven will require a guest ticket to enter the auditorium. To ensure the safety of all guests, in no circumstances can a child be seated on a guest’s lap. Any guest under the age of 16 must be accompanied by an adult. 

The University Nursery MAY BE able to help you with childcare on the day (5 months to 5 years only). Please note that places are NEVER guaranteed. For more details and to check availability (we advise you to book as early as possible) by emailing nurseryenquiries@aston.ac.uk or telephoning 0121 204 4562. 

What if I am planning to attend by ceremony without any guests?

If you are planning to attend your ceremony without any guests then you do NOT need to contact the Town Hall Birmingham Box Office at all. Your seat is already allocated by the University. 

Transaction fee, charges and limits 

The Town Hall Symphony Hall (THSH) Box Office will apply a transaction charge to all paid tickets (however, this charge will NOT apply to the two free guest tickets). The THSH will also charge a postage fee to send out your tickets (including the two free guest tickets). If you pick up your tickets from the counter of the THSH Box Office (please note - this is the box office in Symphony Hall, Broad Street, Birmingham) then no postage fee will apply.

Guest tickets are non-transferable and cannot be sold or passed on to a third party. If you no longer require the guest tickets, they should be returned to the box office so that they can be reallocated.  The Town Hall provides the University with ticket booking information on a daily basis and all bookings are carefully monitored.  Any guest tickets obtained without permission will be voided including any tickets sold or passed on to a third party!

Admittance to the auditorium is strictly forbidden without a guest ticket and there are no overflow facilities (the ceremonies are not filmed or web streamed).