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Booking your guest tickets 

How many tickets do I get?

All graduands are guaranteed two free guest tickets for their ceremony - you will not require a ticket for yourself as your seat as a graudand is automatically allocated.  

How do I book my two free guest tickets?

Guest tickets will need to be booked via THSH Box Office. Tickets will be available to book online, over the phone or in person. 

To book online, you will need to create an account with the Town Hall. The Graduation Office will send you an email with instructions of how to do this along with further information about how to book your tickets through the THSH Box Office.

Are additional tickets available? 

Seating is limited in the auditorium and we are not able to guarantee that additional tickets can be purchased.  If any tickets become available, once all graduands have had the opportunity to book their two free guest tickets, there will be a charge of £20.00 per ticket (plus a transaction charge by the THSH Box Office).  Tickets will be sold on a first-come, first-served basis and additional tickets will be limited to two (maximum) per graduand. 

If any guests are travelling from overseas, please do not let them book flights before securing ceremony tickets.  The University will not be held responsible for any costs incurred by your guests.

When will I receive my guest tickets? 

Guest tickets will not be posted or given out at the box office counter until Monday 3rd July. Tickets will not be posted overseas. Any graduands living overseas and travelling back to Birmingham for their graduation will be able to collect their tickets from the Town Hall Box Office on graduation day

What if my guests are bringing children?

Children under the age of seven years will not be permitted into the auditorium (regardless of whether you have managed to obtain a guest ticket for them) as these ceremonies are not suitable for young children. Any guest above the age of seven will require a guest ticket to enter the auditorium. To ensure the safety of all guests, in no circumstances can a child be seated on a guest’s lap. Any guest under the age of 16 must be accompanied by an adult. 

Transaction fee, charges and limits 

The THSH Box Office will apply a transaction charge to all paid tickets (however, this charge will NOT apply to the two free guest tickets). The THSH will also charge a postage fee to send out your tickets (including the two free guest tickets).  If you pick up your tickets from the counter of the THSH Box Office (Broad Street, Birmingham) then no postage fee will apply.

Guest tickets are non-transferable and cannot be sold or passed on to a third party. If you no longer require the guest tickets, they should be returned to the box office so that they can be reallocated.  The Town Hall provides the University with ticket booking information and all bookings are carefully monitored.  Any guest tickets obtained without permission will be voided.

Admittance to the auditorium is strictly forbidden without a guest ticket and there are no overflow facilities (the ceremonies are not filmed or web streamed).