If you believe that you are eligible for a refund, you should complete a the Refund Request Form in MAP.
Please note that under money laundering regulations overpayments must be refunded to the original payer.
Refunds will only be processed once the necessary credit note has been processed by the originating department, for example
Please note that refunds will be paid by BACS into UK accounts and Bank Transfer into Non UK Bank Accounts, this allows the funds to be paid directly into the original payer's bank account. You will need to provide the following information when completing the Refund RequestForm - Account Holder's Name, Account Number, Sort Code, SWIFT/BIC and IBAN.
In the case of refunds resulting from Student Finance England, SAAS or DfES Support Notification assessments please ensure that the University has a copy of the assessment. Please send it to Registry and Planning Department - Registry Contact
Withdrawal and Suspension of Studies
If you wish to withdraw or suspend your studies it is important that you speak with your tutor. Please follow this link to the University Tuition Fee Policy 2013/14, it is important to read this document carefully when considering to withdraw or suspend your studies.
Once your account with the University has been credited you may then request a refund from the Finance Department by completing the on line Refund Request Form in MAP.
How do I check my account balance?
You can check if the credit has been processed and view your account balance by going to the Online Payment screen, login using your University details.
The detailed criteria for refunds are set out in your Conditions of Residence booklet. If you are eligible for a refund please complete the - Refund Request Form in MAP.
Receiving my accommodation deposit
Please note the Accommodation will only send instructions to the Finance Office to refund your deposit once the full criteria have been met. If you are unsure about your deposit please contact the Accommodation Office in the first instance - Residence Contact
NB/ The Main Deposit run will take place at the end of the academic year. Payment will be made at the end of JULY
The refund process normally takes 2 weeks from the date you submit your request. If you have not received your payment after the initial 2 week you contact the Cashier Desk inthe Finance Centre (see contact details below); however please check that you or your School of Study have submitted the details to the correct department.
Tel: 0121 204 4353 or 0121 204 4371 or Visit the Cashiers Office in the Finance Centre, Upper Foyer, Main Building