Achieved 96% Student Satisfaction in the International Student Barometer Our friendly Finance team provides a drop in service which is located within the Finance Centre (the HUB). The team provides assistance with how and when to pay fees, payment of student expenses, cashiering and many other financial support. We are also here to help if you are facing financial difficulties and we encourage you to contact us as soon as possible. We are committed to providing excellent customer service.
2016/17 Due Dates
Full Payment is due on or before 31st October 2016.
Card Instalment Due Dates:
The University is to receive the first 50% of your fees on for before 31st October. If this is received later than 31st October your instalment will be cancelled and the balance of the fees will be required immediately. This covers all due dates.
31st October 2016
9th January 2017
3rd May 2017
Residence Fees Due Date:-
26th September 2016
9th January 2017
Please find below a list of various payment methods.
Online Card Instalment Payment:
During your enrolment you will automatically be setup to pay by instalment.
The only payment method available to pay your tuition fees by instalments is online card payment. For which the link can be found in the Pay Online section below.
1st instalment is 50% by 31st October 2016.
2nd instalment is 25% by 9th January 2017.
3rd instalment is 25% due by 3rd May 2017.
If you are paying Aston Student Village Fees/Tuition Fees in Full fees there are a range of payment methods listed below.
Bank Transfer Payment:
If you opt to pay via this method please ensure that you quote your student university number as a reference.
(Please send an email confirmation once payment has been made to the cashier’s: email@example.com)
A/c Name: Aston University
Bank Name: Lloyds Bank
Address: PO Box 72, Bailey Drive, Gillingham, Business Park,Kent, ME8 0LS
Sort Code: 30-00-02
A/c No: 04120308
Credit/Debit Card Payment:
Payment by card can be made:
Online payments can be made here
Calling the Cashier's on Tel: 0121 204 4346
Cash payments can only be made in person at the Cashier's Office which is located in the Finance Centre (please refer to the contact us section for the opening hours).
If you wish to withdraw or suspend your studies it is important that you speak with your tutor. Please follow this link to the University Tuition Fee Policy 2016/17, it is important to read this document carefully when considering to withdraw or suspend your studies.
If you decide to withdraw from the University, you should also contact the Aston Student Village immediately as withdrawing/taking leave of absence does not automatically release you from your contract.
If you believe you are entitled to a refund then please go to the Refund section for more detail.
Please note that under Anti-Money Laundering regulations and policy over payments must be refunded to the original payer. Refunds will only be processed once the necessary credit note has been processed by the originating department, for example Registry - For Tuition Fee Refunds Aston Student Villages - For Residence Fee Refunds Please note that refunds will be paid by BACS into UK accounts and Bank Transfer into Non UK Bank Accounts, this allows the funds to be paid directly into the original payer's bank account. You will need to provide the following information when completing the Refund Request Form -
Tuition Refund SLC Reassessments In the case of refunds resulting from Student Finance England or Student Award Agency For Scotland assessments the University Registry and Planning Services Department will receive an electronic confirmation of your loan who will then credit any invoices raised for tuition. You will then be entitled to request a refund of the credit balance on your account by completing a Refund Request Form in MAP.
Please click here if you wish to contact Registry.
Withdrawal and Suspension of Studies If you wish to withdraw or suspend your studies it is important that you speak with your tutor. Please follow this link to the University Tuition Fee Policy 2016/17, it is important to read this document carefully when considering to withdraw or suspend your studies. Once your account with the University has been credited you may then request a refund from the Finance Centre by completing the online Refund Request Form in MAP. How do I check my account balance? You can check if the credit has been processed and view your account balance by going to the Online Payment screen, login using your University details.
Residence Refund The detailed criteria for refunds are set out in your Conditions of Aston Student Village booklet. If you are eligible for a refund please complete the - Refund Request Form in MAP. Receiving my accommodation deposit Please note the Aston Student Villages will only send instructions to the Finance Centre to refund your deposit once the full criteria has been met. If you are unsure about your deposit please contact the Aston Student Village in the first instance - ASV Contact
NB/ The Main Deposit run will take place at the end of the academic year. Payment will be made at the end of JULY
The refund process normally takes 2 weeks from the date you submit your request. If you have not received your payment after the initial 2 weeks you contact the Cashier's in the Finance Centre (see contact details below); however please check that you or your school of study have submitted the details to the correct department. Email: firstname.lastname@example.org Tel: 0121 204 4346
Alternatively, visit the Cashiers Office which is located in the Finance Centre:
Upper Foyer, Main Building Aston University Aston Triangle Birmingham B4 7ET
Payment of Tuition Fees
Q Do I have to pay the fees on or before enrolment?
A) During your enrolment you will automatically be setup to pay by instalment, allowing you to pay 50% of your tuition fees by 31 October.
Alternatively your fees maybe paid by one of the following methods:-
Q Can I pay at enrolment?
A) Yes, payments can be made during enrolment, The Finance staff are located in the Finance Centre and will be available to help you with the payments. You may also use the online card payment this option means you do not have to queue and is accessible outside of normal office hours.
Q What happens if I do not pay at enrolment?
If payment is not made in full, or insufficient evidence is given on how your fees will be paid, then financial clearance will be blocked. You will have until 31 October to pay in full or provide a sponsorship letter, failure to do so may result in you being asked to withdraw. It is important that you speak to staff in the Finance Centre.
Q I have not received my Tuition Fee Loan confirmation will I still be able to enrol? Will I still have to pay my fees then request a refund from the University?
A) Yes you can still enrol but we advise that during online enrolment you complete an instalment request, allowing you to pay 50% of the fees by the deadline date of 31 October. The Student Loans Company will provide confirmation of your loan to the University Registry and Planning Services Department who will credit any invoices raised for tuition. You will then be required to complete the refund request, for further details click on Refunds
Q Can I pay by monthly instalments?
A) No, the University only allows the following; 50% Term 1, 25% Term 2 and 25% Term 3 by online card instalments only
Q When will I be invoiced for my tuition fees?
A) You will receive an invoice once you are formally enrolled. This will be sent to your Aston University email, it is important that you check your email on a regular basis. If you have already paid, this will be confirmed on the invoice which will be printed ‘PAID’.
Q How much are my tuition fees? A) The tuition fees are calculated by the University Registry and Planning Services Department - Registry Contact who can confirm the charge.
Q What happens for subsequent academic years?
A) The same deadline of 31 October for the relevant academic year applies. You will not be permitted to re-enrol for the following academic year if you have not paid the fees and other amounts due to the University.
Q What Scholarships are offered by Aston? Will this reduce my fees?
A) Aston offers a range of scholarships click the link to find additional details Aston Scholarships
Q Can I get a refund if I leave my programme part way through?
A) Yes, in certain circumstances a refund or partial refund will be considered. Please refer to the University Tuition Fee Policy 201617 which outlines the withdrawal process. Please note there is a deadline for informing the University of your wish to withdraw, after which there can be no refund.
Q What sanctions are imposed for the late payment of tuition fees?
A) Tuition fee sanctions will be imposed for example the use of both library and computer facilities will be withdrawn. For further details please go to Sanctions – Non Payment of Fees
Q What sanctions are imposed for the late payment of residence fees?
A) Residence fees sanctions will be imposed. Typically this will be a Notice to Vacate followed by legal action to recover the debt. For further details please go to Sanctions – Non Payment of Fees
Q Will any debt to the University stop me from graduating
A) Yes, for further details please go to Sanctions – Non Payment of Fees
Q Can invoices, letters, statements and other financial correspondence be sent to an (personal) email address other than the Aston University email?
A) No – all communication will be sent to you at your Aston University email address. It is important that you check your email on a regular basis.
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Please contact us if you have the following queries:
Payment of Nursery fees Payment of Tuition fees - How to Pay Payment of Residence fees - How to Pay Refunds - Refunds Sponsored Tuition/Residence fees - Sponsored Students University Sanctions - Non Payment of Fees
Finance Centre Upper Foyer, Main Building Aston University Aston Triangle Birmingham B4 7ET
Credit Control Email:- email@example.com Tel :- +44 (0) 121 204 4355
Cashiers Email:- firstname.lastname@example.org Tel :- +44 (0) 121 204 4346
14:00 - 15:00 Monday to Friday
To continuously improve our service we welcome your suggestions or comments. Your feedback will be investigated with the aim of trying to find a solution where possible.
If we are not able to resolve your concerns immediately, we will send you a written acknowledgement of the issue that you have raised and ensure that you are kept reasonably informed of the progress of our investigation. If you are not satisfied with the final response you can pursue the matter further under the University’s Code of Practice on Student Concerns and Complaints please see details of the University’s complaints procedures