The Hub (expanded and renamed The Hub in 2010) on the ground floor of the main building, offers a single place for counselling, IT, student enrolment, finance and general support.
The Hub has a queue manager at peak times to ensure students only have to wait for as short a time as possible.
A revised system allows students to request MAP letters and collect them immediately at The Hub reception desk (rather than the previous two day wait).
A colour printer in The Hub has been installed for students to print and collect coursework.
A dedicated student adviser has allowed The Hub to offer more appointments on complex topics such as council tax, bursaries and student loans.
The Learning Development Centre in the Library, which opened in 2006 and refurbished in 2010, has expanded its range of services. It now offers a wide range of workshops, one-to-one tutorials, study guides and additional learning resources (group study rooms and laptops etc).
The Aston University NHS Health Centre moved to a larger location (Boots' store on High Street, Birmingham, 7 minutes walk from campus) in 2008 and is now open seven days a week, offering a wider range of services for students. A satellite clinic is located on campus. The University has also supported Henderson's Dental Practice, located on campus for use by staff, students and graduates in addition to the Optical Clinic in Vision Sciences.
The refurbished Doug Ellis Woodcock Sports Centre re-opened in October 2011 on campus after a significant £5m investment. The University's outdoor recreation centre (off campus) refurbished its pavillion and changing facilties in 2009. More and more Aston students are getting involved.
We appointed an International Student Employability Advisor in the Careers and Employability Centre. More resources have also been put into English Language support and more help is available for students who require visas.
We also now have a dedicated International Welcome Week to help students settle into university life in the UK.