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Touch Pay Refund Information

At the end of the academic year, if you are returning to Aston in the following September/October, the funds on your Touch Pay account will not expire. If you finish in June with £20 on your account, it will be ready and waiting for you when you return to campus in September.

For final year students who have a balance outstanding at the end the academic year, if the balance on your card exceeds the value of £5.00, we can arrange a refund if requested. Please note, refunds will not automatically be processed at the end of the year.

ALL refunds must be requested in person through the Catering office in G10 in the Main Building or by emailing catering@aston.ac.uk. Any refunds requested directly with the cashiers' desk in finance will be refused.

Please note, due to the end of the academic year and financial year in June and July respectively, any refunds requested by students after 31st May may not be processed until after 30th August.

As per the terms and conditions, your refund will be processed, wherever possible, within 28 days of your card being received.

If you have any queries regarding your Touch Pay refunds or account, please email touchpay@aston.ac.uk