Miss Yucan Wang

Doctoral Researcher

Operations and Information Management Group


  • 2010-Present:  Aston University Business School.  Doctoral Researcher
  • 2009: Warwick University Business School.  Master of Science (MSc Hons) Information Systems Management (ISM)
  • 2006: (1st Class Honors) Birmingham City University (formerly University of Central England).  Bachelor of Science (BSc Hons) Computer Networks of Business)

Research Title

The hybrid systems of ERP and informality: opportunities and hazards

The thesis is drawn from the increasing awareness of shortcomings of traditional ERP systems, and it is especially for its’ high failure rates. The high failures occurred particularly in SMEs and developing countries’ firms. (Muscatello et al., 2003; Huang et al., 2001;Ngai et al.,2008 ) In a summary of past scholar research, these firms have informality feature that involves mass of less structured and spontaneous based manual works. (Mullins, 2001; Nwankwo, 2011; Hofstede, 2003) Also, existing literatures presented numbers of research to combine ERP and knowledge based systems in order to support effectiveness ERP system, and improve efficiency and innovation complementary. (Ifindeo, 2011, Newell, 2003)Thus it motivates to author to develop the assumption of combining ERP systems with social informal factor that achieve both efficient and systemic, flexible and knowledgeable managerial benefits. 

The research aims to explore opportunities and hazards of adoption ERP with informality. In detail, the objectives are demonstrated as bellowing.

Objective 1: What are the drivers for firms to use hybrid system of ERP and informality? 

Objective 2: In what way does enterprise combine ERP and informality?

Objective 3: What are the benefits and risks of implement thefusion system?

Objective 3: How do the firms mitigate the risks in the future?

In order to “unpack” the myth of hybrid systems, the findings will be developed based on social-technical theory to explain the relationship between social impacts and enterprise systems. (Heinen and Bostrom, 1977) It contents technical operations, organizational structure and people dimensions to illustrate both opportunities and hazards in combining ERP and informality.

Due to the natural of thesis, the research will be mixed both qualitative and quantitative research methods. The quantitative method will be based on Discrete-Even Simulation to compare operation performance before and after adoption hybrid system. The qualitative method will be primary based on interviews and observations to interpret social reactions on fusion system.

The research road map will be shown as following,

  1. General case studies: 4-6 cases interviews to understand the motivators to adoption ERP with informality, and to develop potential methods of how to combine them based on initial analysis of mutual impacts between ERP and informality.

  2. Special case study: 1-2 cases to conduct observation and simulation experiments to reveal opportunities and hazards of hybrid system in three dimensions.  

Continue measurement and advanced study: 1-2 continue cases study to develop and to measure suggestions of how to mitigate risks.  

The outcomes of this thesis mainly drawn on unpack mutual impacts between social and enterprise systems. The hybrid system might benefit on both efficiency and flexibility in operations complementarily, but implemented enterprises might be risky in contradictory working manners and cultural environments with both formal and informal mechanisms.

The study contributes to both theory and practice of informal social actions on enterprise systems adoption. Theoretically, it tries to develop a conceptual model of how to combine informal social behaviours with enterprise systems. Moreover, the research also contributes to evaluate and interpret participators’ interactions with hybrid system.


Dr Andrew Greasley & Prof Emmanuel Thanassoulis

Presentations & Publications


  1. Wang, Y; Greasley, A; Emmanuel,T (2011) “How to achieve complementary benefits of efficiency and flexibility in using ERP systems? ” 25th BAM annual conference, Aston university, Birmingham, UK,13-15th September.

  2. Wang, Y; Greasley, A; Emmanuel,T (2011) “Adoption ERP with enterprise social system”  Midlands Doctoral Colloquium, Birmingham Business School, Birmingham, UK, 21st June.

  3. Wang, Y; Greasley, A; Emmanuel,T (2011) “Adopting ERP with Informality in order to Foster Both Efficiency and Flexibility Operations”, 22nd annual POMS conference, Reno, Nevada, USA, April 29th -May 2nd.

  4. Wang, Y; Greasley, (2011) “Adopting ERP based systems with informality to improve both the efficiency and flexibility of operations”, The second POMS-HK International Conference, HongKong, 6-7th January.

Conference coming soon

  1. Wang, Y; Greasley, A; Emmanuel,T (2011) “Combining ERP systems with enterprise 2.0” Communication in Computer and Information Science, Vol: 219, Conference on enterprise information system (CENTRERIS 2011), Algrave, Portugal, 5-7th October.

Book chapter under review

  1. Wang, Y; Greasley, A (2011) “The contradictions and complementarities of combining ERP systems with enterprise 2.0 supported informal systems” Strategic and Pragmatic E-business: implications for further business practices, published by: IGI Global


Employable Graduates; Exploitable Research