Mr Chris Smith

Doctoral Student

Operations and Information Management Group


BSc (Hons) 1st Class, Business and Management, Aston University, UK

Current Research Title

Using a Multi Method System Thinking Methodology to improve Service Delivery in a UK Police Force

Research Description

The aim of this research is to implement a multi method systems thinking methodology to help a UK police force make its customer contact department more effective and efficient.  Through the design and use of a multi method systems thinking methodology it is hoped the UK police force will be able to deliver a better service to the public at a reduced cost.


Prof. Duncan Shaw and Dr. Judy Scully (WOP)


Employable Graduates; Exploitable Research