Michael (“Mike”) Brady is the Carl DeSantis Professor and chair, Department of Marketing, at Florida State University. He is also an affiliated faculty member or honorary professor at The University of Maryland, Arizona State University, The University of Washington, and the University of Queensland, Australia. Mike’s primary research interest lies at the intersection of customers and employees in frontline service transactions. He has published articles in many top scholarly journals, including Journal of Marketing, Journal of Consumer Research, Journal of Service Research, Journal of Retailing, Journal of the Academy of Marketing Science, International Journal of Research in Marketing, and many other outlets. His research articles have been cited over 17,000 times to date, his 2000 article in the Journal of Retailing is one of the most downloaded articles of all time in Science Direct, and his 2001 article in the Journal of Marketing was ranked the fifth most influential article for future research in services marketing. Mike’s work has also been covered in the popular press, such as MSNBC, U.S. News, the Chicago Tribune, and Tampa Bay Times.
He has won numerous awards, including the Christopher Lovelock Career Contributions to the Service Discipline Award, the SERVSIG best article award, the M. Wayne Delozier, Robert Johnston, and Steven J. Shaw research awards, the Academy of Marketing Science and University outstanding teacher awards, and a number of outstanding reviewer awards. Mike is a past president of the American Marketing Association’s Academic Council and an Associate Editor for the Journal of the Academy of Marketing Science. He is the current Editor-in-Chief of Journal of Service Research, which has the fourth-highest impact factor of all business journals.