.

Research

ACRI Resources

Hubert, M., Blut, M., Brock, C., Backhaus, C., & Eberhardt, T. (2017). Acceptance of SmartphoneBased Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context. Psychology & Marketing, 34(2), 175-194.

Woisetschlaeger, D., Backhaus, C., & Cornwell, B. (2017). Inferring Corporate Motives: How Deal Characteristics Shape Sponsorship Perceptions, Journal of Marketing (accepted, in print).

Blut, M. (2016). E-Service Quality: Development of a Hierarchical Model. Journal of Retailing, 92(4), 500-517.

Blut, M., Wang, C., & Schoefer, K. (2016). Factors influencing the acceptance of self-service technologies: A meta-analysis. Journal of Service Research, 19(4), 396-416.

Blut, M., Beatty, S. E., Evanschitzky, H., & Brock, C. (2014). The impact of service characteristics on the switching costs–customer loyalty link. Journal of Retailing, 90(2), 275-290.

Blut, M., Chowdhry, N., Mittal, V., & Brock, C. (2015). E-service quality: A meta-analytic review. Journal of Retailing, 91(4), 679-700.

Evanschitzky, H., Iyer, G. R., Pillai, K. G., Kenning, P., & Schütte, R. (2015). Consumer trial, continuous use, and economic benefits of a retail service innovation: the case of the personal shopping assistant. Journal of Product Innovation Management, 32(3), 459-475.

Nagengast, L., Evanschitzky, H., Blut, M., & Rudolph, T. (2014). New insights in the moderating effect of switching costs on the satisfaction–repurchase behavior link. Journal of Retailing, 90(3), 408-427.

Evanschitzky, H., Emrich, O., Sangtani, V., Ackfeldt, A. L., Reynolds, K. E., & Arnold, M. J. (2014). Hedonic shopping motivations in collectivistic and individualistic consumer cultures. International Journal of Research in Marketing, 31(3), 335-338.

Schumann, J. H., Wünderlich, N. V., & Evanschitzky, H. (2014). Spillover effects of service failures in coalition loyalty programs: the buffering effect of special treatment benefits. Journal of retailing, 90(1), 111-118.

Brock, C., Blut, M., Evanschitzky, H., & Kenning, P. (2013). Satisfaction with complaint handling: a replication study on its determinants in a business-to-business context. International journal of research in marketing, 30(3), 319-322.

Paluch, S., & Blut, M. (2013). Service separation and customer satisfaction: assessing the service separation/customer integration paradox. Journal of Service Research, 16(3), 415-427.

Evanschitzky, H., Ramaseshan, B., Woisetschläger, D. M., Richelsen, V., Blut, M., & Backhaus, C. (2012). Consequences of customer loyalty to the loyalty program and to the company. Journal of the Academy of Marketing Science, 40(5), 625-638.

Evanschitzky, H., Brock, C., & Blut, M. (2011). Will you tolerate this? The impact of affective commitment on complaint intention and postrecovery behavior. Journal of Service Research, 14(4), 410-425.

Blut, M., Backhaus, C., Heussler, T., Woisetschläger, D. M., Evanschitzky, H., & Ahlert, D. (2011). What to expect after the honeymoon: Testing a lifecycle theory of franchise relationships. Journal of Retailing, 87(3), 306-319.

Vogel, V., Evanschitzky, H., & Ramaseshan, B. (2008). Customer equity drivers and future sales. Journal of Marketing, 72(6), 98-108.