On Thursday 12 May, participants from across the UK attended a one day conference which delivered insights into companies that lead through their product-centric services.
The event was hosted by Professor Tim Baines a specialist in the realisation of competitive operations who also presented on the day. In his presentation, Tim focused on the state-of-the-art in advanced services. In addition, he summarised key concepts and reported on the practices and technologies leading to success.
Other speakers on the day included:
Des Evans, Chief Executive Officer of MAN Truck and Bus UK, a leading provider of commercial vehicles and transport solutions. Mr Evans’ presentation, A Services Vision, focused on MAN Truck and Bus UK’s recent innovations, the implications to their business in delivering these, and how they will sustain their success into the future.