Q: Am i I guaranteed a room Booking?

A: New applicants going into their first year of study are guaranteed accommodation providing applicants are full time, have chosen Aston University as their firm choice University or hold a Conditional course offer. All course offer holders must accept their course offers by the August deadline and apply for accommodation before the deadline in July as stated in the allocation policy for new students. Applicants can still apply for accommodation despite not accepting their course offer, we are aware that a large proportion of students will be waiting for their results. 

Q. How can I apply for University accommodation? 

A. Simply go to our Apply online pages. Be aware that you will need to use your nine digit student number to apply. New students – This will be on your course offer letter. Returning students – this will be on your university I.D. Card.

Q. Can I apply for one term?

A. No – applications will not be accepted for short term lets including single term. 

Q. What do I do if I have forgotten my online accommodation application password?

A. Go to the accommodation website and click on the link Apply for Accommodation go to the left of the screen click on ‘Menu’ and then click on Request new password.

Q. I have made a mistake on my application form, how can I change it? 

A. If you think you have made a mistake on your online application form, you can log back in and change your Personal Details only. If you wish to amend your preferences then you will need to Reject your application and create a new application.

Q. Is there any single sex accommodation available?

A. We have a limited amount of single sex accommodation available. If there are empty rooms in single sex flats, we reserve the right to allocate students waiting for a room, which may change the flat from single sex to mixed sex.

Q. Who manages the accommodation?

A. Aston Student Village are responsible for the management of student accommodation.

Q. When will I receive my offer of a room Booking? 

A. Providing you fulfil the criteria of the allocation policy new students will receive room offer booking once they receive an Unconditional course offer which has been accepted with the University. During our main intake we will be busy, we aim to send all guaranteed room offer Bookings within a three week period assuming you fulfil the guarantee for first year students.

Returning students will not receive a offer booking until after the application closing date, when we will being to process applications. Wait up to 10 working days before contacting us. If there is no availability in the quota of rooms you will be appropriately informed.

Remember to keep an eye on your online accommodation account and your emails. 

Q. Can I view the room offered to me before I accept the offer

A. We cannot guarantee to show you the exact room offered to you, but we will aim to show one which is similar. Please contact The Student Village, Harriet Martineau Building - Reception Tel: 0121 204 4715. You can look at our accommodation pictures and virtual videos if you click here.

Q. Do I have to pay a deposit? 

A. Yes – you need to pay a deposit of £250.00 at the time of accepting room offer booking. The deposit is refundable at the end of the Licence period subject to the Licence Agreement.

Q. Why didn’t I get my first choice accommodation?

A. We always endeavor to allocate students their first choice, but unfortunately, we are unable to guarantee to do so demand always exceeds supply making it difficult at time of allocation.

Q. Can I cancel my accommodation and get a refund?

A. Once you have accepted your room Booking, you have entered into an agreement. The agreement once entered does not allow you to cancel or terminate once you have accepted your Booking and passed the cooling off period. For more information, you should refer to the Financial Matters section in the Residents’ handbook and Licence.

Q. My room offer Booking has been cancelled what can I do? 

A. If you do not accept your accommodation within the Expiry Date on your online Bookings Details page it will be cancelled. If you still want to live on campus you should go online and make another accommodation application and we will endeavour to allocate you another room but you will not be considered as a guarantee applicant.

Q. Am I able to transfer to another room if I am not happy with the one allocated to me?

A. If you are not happy with your room/flat when you arrive, there is a chance to transfer (commencing October) subject to availability. The transfer process continues throughout the Residential Year and, if you are successful, there is a £50.00 charge.

Q. Where should I go if I have a query about my accommodation when I arrive?

A. If you have query about your accommodation when you arrive you can email us with your query at accom@aston.ac.uk, in the first instance, alternatively visit us at The Student Village Reception in the Building next to Tesco Express on Aston Street. 

Q. Can I find out the names of my flatmates before I move in?

A. Unfortunately, due to data protection we are unable to disclose this information. However you can speak to other students on The Student Village Facebook page.

Q. Can I extend my Licence?

A. If you wish to extend your Licence, we have Summer accommodation for students whose courses extend beyond their licence end date. Keep an eye on your emails, the University will send you some communication before the end of your third term with details. 

Q. When are accommodation payments due? 

A. For information regarding payment and due dates for payment  Click here. You can also view payment details from your online Booking Details page during October.

Q. Can I connect to the Internet in my room? 

A. Yes, there is free Internet and Wifi access in all rooms.

Q. How far is the accommodation from the University?

A. All of our accommodation is located on the University campus.

Q. Is there any student car parking available on campus? 

A. Unfortunately, student car parking is not available on campus.

Q. I have a disability – will this be taken into consideration when I apply for accommodation? 

A. Yes, we take into consideration any disability you may have. We have a number of rooms for students with wheelchairs, mobility issues, hearing or visual impairments.

Q. If I have a maintenance problem who do I report it to? 

A. All maintenance issues should be reported through Main Manager you can access Main Manager if you click here.

Q. What do I need to bring with me for my room/flat?

A. Bring a copy of your Bookings Details page and photographic ID for example your passport or Driving Licence.

Q. Is there a launderette on campus?

A. There are launderettes located on campus, within the accommodation blocks, for you to use.

Q. Where do I collect my mail?

A. Letters are delivered direct to the post boxes in the halls of residence. If you receive a parcel, delivery, you will be notified of its arrival and instructions to collect by email the email address we will use is the HOME ADDRESS email on your online accommodation application. You will be asked to come to The Student Village, Harriet Martineau Building – Reception between certain times, normally 11:00 – 18:00hrs Monday – Friday and 11:00-16:00hrs Saturday and Sunday.

Q. Can I have guests in my room?

A. Yes, for two consecutive nights in accordance with the Licence agreement, come and speak to a Residence Officer at The Student Village – Reception which is located in Harriet Martineau Building, to register any overnight visitors in accordance with the terms of your licence agreement.  

Q. Does the cladding on the students' accommodation properties pass combustibility tests? 

A. Following the recent tragedy at Grenfell Tower, the owners of our on-campus student accommodation, Unite Students, conducted a thorough review of the cladding systems currently in use.

Unite’s Estates and Maintenance Technical Manager has completed a full survey of each property and has confirmed that they do not have any properties with the same brand of external cladding as the material used on the Grenfell tower, or indeed any buildings of a comparable structure to Grenfell.  

However, the safety of our students is paramount and as a proactive measure Unite are working alongside Government specialists to review properties that have external cladding in situ. This will allow us to ensure that all fire prevention and mitigation measures are in place (such as passive fire stopping) to provide further reassurance.