Q. When will I receive my offer of a room Booking?
A. Providing you fulfil the criteria of the allocation policy new students will receive room offer booking once they receive an Unconditional course offer which has been accepted with the University. During our main intake we will be busy, we aim to send all guaranteed room offer Bookings within a three week period assuming you fulfil the guarantee for first year students.
Returning students will not receive a offer booking until after the application closing date, when we will being to process applications. Wait up to 10 working days before contacting us. If there is no availability in the quota of rooms you will be appropriately informed.
Remember to keep an eye on your online accommodation account and your emails.
Q. Can I view the room offered to me before I accept the offer
A. We cannot guarantee to show you the exact room offered to you, but we will aim to show one which is similar. Please contact The Student Village, Harriet Martineau Building - Reception Tel: 0121 204 4715. You can look at our accommodation pictures and virtual videos if you click here.
Q. Do I have to pay a deposit?
A. Yes – you need to pay a deposit of £250.00 at the time of accepting room offer booking. The deposit is refundable at the end of the Licence period subject to the Licence Agreement.
Q. Why didn’t I get my first choice accommodation?
A. We always endeavor to allocate students their first choice, but unfortunately, we are unable to guarantee to do so demand always exceeds supply making it difficult at time of allocation.
Q. Can I cancel my accommodation and get a refund?
A. Once you have accepted your room Booking, you have entered into an agreement. The agreement once entered does not allow you to cancel or terminate once you have accepted your Booking and passed the cooling off period. For more information, you should refer to the Financial Matters section in the Residents’ handbook and Licence.
Q. My room offer Booking has been cancelled what can I do?
A. If you do not accept your accommodation within the Expiry Date on your online Bookings Details page it will be cancelled. If you still want to live on campus you should go online and make another accommodation application and we will endeavour to allocate you another room but you will not be considered as a guarantee applicant.
Q. Am I able to transfer to another room if I am not happy with the one allocated to me?
A. If you are not happy with your room/flat when you arrive, there is a chance to transfer (commencing October) subject to availability. The transfer process continues throughout the Residential Year and, if you are successful, there is a £50.00 charge.
Q. Where should I go if I have a query about my accommodation when I arrive?
A. If you have query about your accommodation when you arrive you can email us with your query at email@example.com, in the first instance, alternatively visit us at The Student Village Reception in the Building next to Tesco Express on Aston Street.
Q. Can I find out the names of my flatmates before I move in?
A. Unfortunately, due to data protection we are unable to disclose this information. However you can speak to other students on The Student Village Facebook page.
Q. Can I extend my Licence?
A. If you wish to extend your Licence, we have Summer accommodation for students whose courses extend beyond their licence end date. Keep an eye on your emails, the University will send you some communication before the end of your third term with details.