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faqs

FAQs

Health Advice

Before you enrol with us for the new academic year, it is timely to remind you that many students live in close proximity in student accommodation. Now is a good time to check that your vaccinations such as MMR (Measles, Mumps and Rubella) are up to date.  If you are unsure, please check with your GP.

Q: Am I guaranteed a room Booking?

A: New applicants going into their first year of study in September 2018 are guaranteed accommodation providing applicants are full time, have chosen Aston University as their firm choice University or hold a Conditional course offer and have applied for accommodation before 27th July. All course offer holders must accept their course offers by the August deadline and apply for accommodation before the deadline in July as stated in the allocation policy for new students. Applicants can still apply for accommodation despite not accepting their course offer; in this case, there is no guarantee of a room.

Q. How can I apply for 2018/19 University accommodation? 

A. After March 5th, 2018. simply go to our Apply online pages. Be aware that you will need to use your nine digit student number to apply. New students – This will be on your course offer letter. 

Q. Can I apply for one term?

A. No – applications will not be accepted for short term lets including single term. Please see allocation policy for more details.

Q. What do I do if I have forgotten my online accommodation application password?

A. Go to the accommodation website and click on the link Apply for Accommodation go to the left of the screen click on ‘Menu’ and then click on Request new password.

Q. I have made a mistake on my application form, how can I change it? 

A. If you think you have made a mistake on your online application form, you can log back in and change your Personal Details only. If you wish to amend your preferences then you will need to Reject your application and create a new application.

Q. Is there any single sex or family accommodation available?

A. We have a limited amount of single sex accommodation available. If there are empty rooms in single sex flats, we reserve the right to allocate students waiting for a room, which may change the flat from single sex to mixed sex. There is no family accommodation.

Q. Who manages the accommodation?

A. Unite Students are responsible for the management of student accommodation.

Q. When will I receive my offer of a room booking? 

A. Providing you fulfil the criteria of the allocation policy, from Mid-April, new students will receive a room offer booking once they receive an Unconditional course offer which has been accepted with the University. During our main intake we will be very busy, so we aim to send all guaranteed room offer bookings within a three week period assuming you fulfil the guarantee for first year students. You will be contacted by Unite Students to complete an application form and make an advance payment of £250.

Returning students must deal directly with Unite Students for a room on Campus. Returning students are housed in Harriet Martineau or Lakeside. Contact Unite Students HERE

Remember to keep an eye on your online accommodation account and your emails. 

Q. Can I view the room offered to me before I accept the offer

A. Unite Students cannot guarantee to show you the exact room offered to you, but will aim to show one which is similar. Please contact Aston Unite Students Reception, Harriet Martineau Building - (asv@unitestudents.com). Alternately, please visit https://www.unitestudents.com/birmingham and click on 'Arrange a Viewing' next to the building you are interested in visiting.

You can look at our accommodation via virtual tours in James Watt, William Murdoch and Mary Sturge.

Q. Do I have to pay a deposit? 

A. No – but you need to pay an advance fee of £250.00 to Unite Students. They will contact you to take the payment. This will be deducted from your first payment instalment.

Q. Why didn’t I get my first choice accommodation?

A. We always endeavor to allocate students their first choice, but unfortunately, we are unable to guarantee to do so demand always exceeds supply making it difficult at time of allocation.

Q. Can I cancel my accommodation and get a refund?

A. Once you have accepted your room Booking, you have entered into an agreement with Unite Students. The agreement once entered does not allow you to cancel or terminate once you have accepted your Booking and passed the cooling off period. There is more information at https://www.unitestudents.com/terms/cancellation-policy

Q. My room offer booking has been cancelled what can I do? 

A. If you do not accept your accommodation within 3 working days of being contacted by Unite Students, your offer will be cancelled. If you still want to live on campus you should go online and make another accommodation application and we will endeavour to allocate you another room but you will not be considered as a guarantee applicant.

Q. Am I able to transfer to another room if I am not happy with the one allocated to me?

A. If you are not happy with your room/flat when you arrive, please contact Unite Students, not the University Accommodation Office. Aston Student Villages Reception is in the Harriet Martineau building by Costa and Tesco on Aston Street. Their email is asv@unitestudents.com.

Q. Where should I go if I have a query about my accommodation when I arrive?

A. If you have query about your accommodation when you arrive you can visit us at Aston Unite Students Reception in the Harriet Martineau building next to Tesco Express on Aston Street. 

Q. Can I find out the names of my flatmates before I move in?

A. If you download MyUnite app you have the opportunity to meet people in your flat.

Q. Can I extend my Tenancy?

A. If you wish to extend your Tenancy, we have Summer accommodation for students whose courses extend beyond their end date. Keep an eye on your emails, the University or Unite Students will send you some communication before the end of your third term with details. 

If you wish to stay in Unite Students accommodation as a returning student in 2019/20, applications open in November 2018 (date TBC).

Q. Can I move in early?

A. Your offer starts from 15th September, 2018. If you wish to move in earlier, please contact Unite Students about this on customerservices@unitestudents.com and they will be able to arrange this. Please be aware that moving in early will incur extra costs.

Q. When are accommodation payments due? 

A. This will be detailed as part of your tenancy agreement that will be emailed to you.

Please note that all payments for accommodation must be made to Unite Students, not Aston University.

Q. Can I connect to the Internet in my room? 

A. Yes, there is free Internet and Wifi access in all rooms. (https://www.unitestudents.com/help-and-advice/getting-online)

Q. How far is the accommodation from the University?

A. All of our accommodation is located on the University campus.

Q. Is there any student car parking available on campus? 

A. We would recommend students refrain from bringing their vehicles to campus. Birmingham offers a wide variety of public transport, all of which is very close to campus. 

We offer a limited amount of pay & display parking on a first come first served basis. This facility is currently located in car park 5 which is located off Holt Street, B7 4BH. The car park is open seven days a week from 6:00 - 22:00 and gates are locked overnight. Parking charges are £5 per visit. 

Students who have a blue badge are invited to contact the Enabling Team by emailing enablingteam@aston.ac.uk

More information on parking HERE

Q. I have a disability – will this be taken into consideration when I apply for accommodation? 

A. Yes, we take into consideration any disability you may have. We have a number of rooms for students with wheelchairs, mobility issues, hearing or visual impairments. Please also contact the Enabling Team who can help with making the transition to Aston University.

enablingteam@aston.ac.uk

Q. Can I find out who my flatmates are before I arrive?

A. Yes, you can use uChat on the MyUnite app to connect to your flatmates before you move in.

Q. If I have a maintenance problem who do I report it to? 

A. All maintenance issues should be reported via Unite Students Reception in Harriet Martineau (0117 302 7358) or via the MYUnite App (http://www.unitestudents.com/living-with-us/service-and-support/introducing-the-myunite-app)

Q. What do I need to bring with me to get the key to my room/flat?

A. Bring photographic ID for example your passport or Driving Licence.

Q. What is already in my flat and what do I need to bring with me? accom room inventory

A. you will need to bring your own bedding and kitchen utensils. Alternatively, you can buy Bedding Packs, Kitchen Packs or All-in-One Packs from Unite Students which will be waiting for you when you arrive. 

Q. Is there a launderette on campus?

A. There are launderettes located on campus, within the accommodation blocks, for you to use. They are operated via the MyUnite App.

Q. Where do I collect my mail?

A. Letters are delivered direct to the post boxes in the halls of residence. If you receive a parcel, delivery, you will be notified of its arrival and instructions to collect by email. The email address we will use is the HOME ADDRESS email on your online accommodation application. You will be asked to come to Unite Students Reception, Harriet Martineau Building between certain times, normally 11:00 – 18:00hrs Monday – Friday and 11:00-16:00hrs Saturday and Sunday.

Q. Can I have guests in my room?

A. You can. You are responsible for your guests when they are on site. Any behaviour in breach of the terms and conditions of the tenancy will be your responsibility. 

Q. Can you store my luggage if I get it delivered to site before I arrive?

A. As Unite will be preparing the room for your arrival, theywill not be able to store any luggage for you before you arrive.

Do I need to buy contents insurance for my room?

A. When you book with Unite Students, the personal items inside your room are automatically insured against fire, flood, theft and accidental damage by our partners Endsleigh. You can check what is covered in your policy here.

Q. Does the cladding on the students' accommodation properties pass combustibility tests? 

A. Following the recent tragedy at Grenfell Tower, the owners of our on-campus student accommodation, Unite Students, conducted a thorough review of the cladding systems currently in use.

Unite’s Estates and Maintenance Technical Manager has completed a full survey of each property and has confirmed that they do not have any properties with the same brand of external cladding as the material used on the Grenfell tower, or indeed any buildings of a comparable structure to Grenfell.  

However, the safety of our students is paramount and as a proactive measure Unite are working alongside Government specialists to review properties that have external cladding in situ. This will allow us to ensure that all fire prevention and mitigation measures are in place (such as passive fire stopping) to provide further reassurance.