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Fault Report

How do I log a maintenance request?

You just need to raise a Maintenance Request Form on the Unite Students website via My Account, or alternatively check out the MyUnite app, which will allow you to log maintenance requests easily from your mobile device. Once logged, the form goes directly to Unite Students maintenance team. If you would like to speak to someone about your maintenance request, please speak to Unite Students ASV reception in Harriet Martineau or call our Customer Service team on 0300 303 8645 from the UK or +44 117 302 7497 if you're overseas.

Issues are rated on severity, so if it is a busy time please bear with us as it may take slightly longer for us to get to you than usual.