Contacts in Student Records - Student & Academic Services

The Hub
Email thehub@aston.ac.uk
Telephone: 0121 204 4007
For queries about:  

  • Council Tax exemption certificate
  • Confirmation of enrolment letter 
  • UNICard (ID Card) queries (or refer to it_helpdesk@aston.ac.uk or
    Tel. 0121 204 3445)
  • Confirmation of award letter/third party verification of awards
  • Reference Requests  

Opening Hours, Location and Receptionist's contact details

Student Records
Email reg_studentrecords@aston.ac.uk

  • The amount of your tuition fees (for payment queries, please contact Finance)
  • Inaccuracies in your student record (e.g. Programme, mode of study changes, name change)
  • Student Loans Company; Bursaries; Placement Allowances, Scholarships 
  • Replacement degree certificates

 If you are an Undergraduate Student and would like to speak to someone regarding the above, please contact the following Undergraduate Student Records Administrators:

Gabrielle Wiesner      0121 204 4685

Gurleen Kaur              0121 204 4661

If you are a Postgraduate Student and would like to speak to someone regarding the above, please contact the following Postgraduate Student Records Administrators:

Susan Lobban             0121 204 4690

Kathy Roberts              0121 204 4680


Tuition Fees/Bursaries/Student Finance/Scholarships
Email reg_studentrecords@aston.ac.uk

Queries concerning the amount of your tuition fees and/or Student Finance loans may also be directed to
Elizabeth Hobday, 0121 204 4040
Gemma Dawson, 0121 204 4689
Nicky Fisher, 0121 204 4001

For Scholarship queries please contact:
Email reg_studentrecords@aston.ac.uk or Dominic Riordan, 0121 204 4031

United States Federal Loans, Canadian Loans and other Foreign Loans
Email foreignloans@aston.ac.uk or Dominic Riordan, 0121 204 4031

Aston Support Fund and Susan Cadbury Fund
For information about the University's Hardship Funds please email financialsupport@aston.ac.uk or visit https://www2.aston.ac.uk/current-students/hub/student-advice/fau/aston-support-fund